Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Director - Office of Student Success

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Student Success

Campus Location: STCC - Multiple Campus Locations

Job Summary

The Director of the Office of Student Success provides strategic leadership and oversight for student intervention programs, ensuring alignment with institutional retention and completion goals. This position is responsible for developing, implementing, and evaluating data-driven academic support strategies for first-time freshmen, students on academic probation, and reentry students.

The Director supervises all professional staff, manages program effectiveness, and collaborates with multiple departments to enhance student persistence and success. The Director is responsible for budget planning, strategic resource allocation, and institutional reporting on intervention effectiveness.

Job Duties

• Reports to the Dean of Students and ensures that all intervention programs align with institutional retention and completion goals.
• Provides leadership for the Office of Student Success, overseeing all student intervention programs.
• Supervises all professional staff, including Navigators, Success Coaches, Reentry Coaches, and the Early Alert Manager.
• Assigns caseloads to intervention specialists to ensure targeted student support.
• Oversees budget planning and resource allocation for intervention programs.
• Collaborates with Institutional Research to assess and track intervention effectiveness, retention data, and programmatic impact.
• Leads faculty engagement efforts related to early alert submission, intervention strategies, and student support initiatives.
• Works with Admissions, K-12 Partnerships, and Workforce Development to implement targeted interventions for dual enrollment students, stop-out students, and students on academic suspension.
• Serves as a member of the Quality Enhancement Plan (QEP) implementation team, ensuring OAI’s alignment with institutional student success initiatives.
• Partners with Financial Aid to coordinate FAFSA completion efforts and Federal Work-Study funding for Peer Mentors.
• Coordinates with TN Achieves and First Gen Forward Network to enhance student support initiatives for first-time freshmen and vulnerable student populations.
• Ensures program promotion and student engagement efforts in collaboration with the Marketing department.
• Leads the development of policies and processes related to academic intervention and student success programming.
• Represents the Office of Student Success in institutional strategic planning and enrollment management discussions.
• Other duties as assigned.

Minimum Qualifications

• Master’s degree in Higher Education Administration, Administration, Student Affairs, Counseling, Educational Leadership, or a related field.
  
• Three (3) years of progressive experience in student success, academic intervention, retention programming, or student support services.
  
• Supervisory experience managing professional staff in an educational setting.
  
• Experience utilizing data analytics to assess and drive student intervention strategies.
  
• Knowledge of academic policies, probation/suspension procedures, and student success models
  

Preferred Qualifications

• Experience with customer relation management systems, student information systems, and relevant enterprise application services (e.g., Slate, Banner, or similar platforms).
  
• Familiarity with best practices in student retention and intervention models, particularly in a community college setting.
  
• Demonstrated experience collaborating across departments to enhance student success outcomes.
  
• Budget management and strategic resource allocation experience.

Knowledge, Skills, and Abilities

• Strong leadership, problem-solving, and decision-making skills.
  
• Ability to analyze student success data and use findings to inform intervention strategies.
  
• Excellent interpersonal and communication skills to engage with multipe stakeholders.
  
• Comprehensive understanding of academic policies, probation/suspension processes, and retention initiatives.
  
• Proficiency in CRM, SIS, and LMS platforms (e.g., Slate, Banner, Brightspace D2L).
  
• Ability to foster cross-departmental collaboration to ensure wraparound student support.
  
• Ability to develop, implement, and assess strategic plans to enhance student persistence and completion rates.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies:  LeVetta Hudson, Vice President of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.