Title: Library Assistant 2 (Part-Time/Regular)

Employee Classification: Part-time Regular

Institution: Northeast State Community College

Department: Library

Campus Location: Kingsport Center for Higher Education 

Salary: $19,492 - $23,391 annual salary ($15.00 - $18.00 per hour), dependent on education and experience

Schedule: 25 hours a week. Tuesday, Thursday & Friday at the Kingsport Center for Higher Education and Saturday at the Basler Library in Blountville.

Job Summary

Reporting to the Dean of the Library, the Library Assistant 2 is responsible for assisting patrons in a library environment as needed with basic information and services, including online databases, the Library’s catalog, and the internet. They will also assist with clerical tasks and day-to-day operations as requested by the Executive Director of the Kingsport Center for Higher Education and the Dean of the Library. This position reports to two locations: Tuesday, Thursday & Friday at the Kingsport Center for Higher Education and Saturday at the Basler Library in Blountville.

Job Duties

• Responsible for library circulation services and operations at the Kingsport Center for Higher Education – Learning Resource Center

• Work Saturdays from 9am – 5pm at the Basler Library on the Blountville campus.

• Maintain and operate circulation services through the Library’s automation system (ALMA) including checkout, renewal, and return of library materials

• Analyze patron information needs, select and recommend library resources to best match educational and research needs

• Assist library patrons as requested or needed; provide basic information and directional services; assist patrons with searching online databases, the Library’s catalog, and the internet

• Maintain and compile selected statistics and generate specific reports utilizing the Library’s automation system (ALMA)

• Process books and periodicals; maintain areas of collection; support bibliographic maintenance procedures

• Create book displays and marketing materials to promote the Library.

• Operate all technology applications in the Library, including the Internet, online catalog, student PCs, scanners, printers, copiers, etc.

• Answer circulation desk telephone; receive and distribute messages and requests for library services; process patron requests for items such as class schedules, reserves, interlibrary loans and renewals

• Assist the Executive Director of the Kingsport Center for Higher Education with day-to-day operations, as requested.

• Complete other assignments as directed by supervision.

Minimum Qualifications

• Associate’s degree from an accredited institution
• Two years of experience providing customer service

Preferred Qualifications

• Bachelor’s degree from an accredited institution
• Experience working in a library
• Experience working in higher education
• Conversational ability or fluency in a second language

Knowledge, Skills, and Abilities

• Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems
• Strong interpersonal skills

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.