Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has 6 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Reentry Coach

Employee Classification: Other Professionals

Institution: Southwest Tennessee Community College

Department: Student Success

Campus Location: STCC - Multiple Campus Locations

Job Summary

The Reentry Coach provides intrusive coaching and structured intervention for students returning from academic suspension or those who have stopped out, guiding them through the Welcome Back Program. This position ensures reentry students receive targeted coaching, academic skill-building support, and resource navigation to successfully reintegrate into their academic journey, regain good academic standing, and persist toward graduation.

Reentry Coaches also collaborate with Workforce Development to connect students on academic suspension with basic skills programs, digital literacy development, and short-term career-specific certifications. Additionally, they work closely with Financial Aid, Academic Advising, Career Services, and Student Advocacy and Support to provide students with essential wraparound services.

Job Duties

• Reports to the Director of the Office of Academic Intervention.
• Manages a caseload of reentry students, providing structured coaching and support through the Welcome Back Program.
• Engages in re-enrollment outreach, contacting stop-out students and those returning from academic suspension to provide guidance on next steps, registration, and support services.
• Develops and tracks individualized reentry success plans, helping students reintegrate into coursework, manage time effectively, and connect with resources.
• Monitors reentry student progress throughout their first semester back, tracking class participation, advising appointments, and financial aid compliance.
• Maintains detailed records of outreach efforts for stop-out students, tracking re-enrollment rates and engagement in the Welcome Back Program.
• Compiles semester-end reports on reentry student success, including persistence rates, Fresh Start applications, and SAP appeal outcomes.
• Leads student success workshops in collaboration with Career Services, Workforce Development, and Student Advocacy and Support, focusing on goal setting, study skills, and career pathways.
• Works with Financial Aid to guide students through the SAP appeal process and ensure continued eligibility for financial aid.
• Collaborates with Workforce Development and Career Services to connect students with basic skills programs, digital literacy courses, and short-term career-specific certifications.
• Attends Workforce Development leadership meetings as invited by the Associate Vice President of Workforce Development
• Coordinates Welcome Back Orientations with Welcome Back Peer Mentors, providing a structured transition back into college.
• Supports students in submitting academic suspension appeals and navigating reinstatement processes.
• Collaborates with faculty to address student progress concerns and provide targeted interventions.
• Tracks student progress and case outcomes using CRM and early alert systems, reporting trends to the Director and Early Alert Manager.
• Other duties as assigned.

Minimum Qualifications

• Bachelor's degree in education, Counseling, Social Work, Psychology, Higher Education, Student Affairs, or a related field.
  
• Experience providing case management, student success coaching, or academic intervention.
  
• Experience working with students facing academic challenges, reentry students, or stop-out populations.
  
• Experience tracking student progress using CRM or student information systems.

Preferred Qualifications

• Experience working with adult learners, returning students, or those facing academic challenges.
  
• Experience working in a community college setting.
  
• Experience using customer relationship management (CRM) systems (e.g., Slate) for student tracking.
  
• Experience managing caseloads of students and intervention tracking.
  
• Familiarity with early alert systems and student information systems (e.g., Banner).
  
• Experience leading student success workshops focused on goal setting, academic self-advocacy, and workforce development pathways.
  
• Understanding of SAP (Satisfactory Academic Progress) and academic suspension appeal processes.

Knowledge, Skills, and Abilities

• Strong case management, problem-solving, and organizational skills.
  
• Ability to provide intrusive coaching to reentry students and promote self-advocacy.
  
• Strong communication and relationship-building skills.
  
• Knowledge of academic probation/suspension policies and student success models.
  
• Understanding of career pathway planning and workforce development resources.
  
• Ability to facilitate student success workshops and structured intervention activities.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies:  LeVetta Hudson, Vice President of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.