ENTERPRISE SYSTEMS ANALYST

Number of Openings:           1

Employee Classification:      Exempt, Professional

Institution:                           Cleveland State Community College

Department:                         Infrastructure, Information and Operations

Reports to:                             Vice President, Infrastructure, Information and Operations

Campus Location:                Cleveland, Tennessee

Salary Range:                       $62,034 - $77,543

Moving Allowance:               N/A

 

Cleveland State Community College is a comprehensive, two-year post-secondary institution, located in Cleveland, Tennessee. Cleveland State is committed to providing open access and quality education to all students. A Tennessee Board of Regents institution, Cleveland State is accredited by the Southern Association of Colleges and Schools Commission on Colleges (SACSCOC). At Cleveland State, our mission is to build strong minds, careers and communities through exceptional teaching and learning, workforce development and service. We wish to hire individuals with similar values who can help us accomplish those goals.

Special Instructions to Applicants: 

To be considered for a position at Cleveland State, you must complete an online application. Your skills, abilities, qualifications, and years of experience will be evaluated solely based on the information provided in your application. Any work experience not included will not be considered for meeting the minimum requirements or determining compensation for the position.

Please note the following: 

• Attaching a resume does not substitute for completion of the application form.
• Part-time work experience is calculated at 50% of full-time experience. 

JOB SUMMARY

The Enterprise Systems Analyst serves as a functional and technical expert supporting Cleveland State’s Enterprise Resource Planning (ERP) environment and associated third-party applications. The role is responsible for troubleshooting, maintaining, and enhancing enterprise systems including Finance, HR/Payroll, and Student AR modules, while working closely with IT, internal departments, and external vendors. The analyst ensures effective implementation of new applications, supports data reporting initiatives, and streamlines business processes for increased efficiency and compliance.

MINIMUM REQUIREMENTS / QUALIFICIATIONS

• Associates degree from an accredited institution in Computer Science, Data Analytics, or related field.
• Minimum of six (6) years of professional experience in ERP support, system integration, or report development.
• Proficiency in SQL, report writing tools (Argos, Power BI), and data visualizations
• Familiarity with ERP platforms such as Ellucian Banner and administrative tools like Touchnet, Jaggaer, and eVisions.
• Experience supporting both end-users and technical teams.

ESSENTIAL JOB FUNCTIONS

ERP and Enterprise Application Support (20%)

• Provide technical and functional support for ERP modules.
• Serve as primary liaison for troubleshooting and assist users with system navigation and functionality.
• Support third-party enterprise applications.
• Address technical queries and challenges.
• Ensure smooth integration with existing systems.
• Coordinate with IT and vendors to resolve issues.
• Communicate updates and solutions to users.
• Manage upgrades and system maintenance.

Coordinating Third-Party Application Deployments (15%)

• Lead or support implementation of third-party applications and coordinate with cross-functional teams.
• Integrate applications with the ERP system.
• Ensure alignment with organizational goals.
• Facilitate communication among stakeholders.
• Work with vendors for deployment.
• Manage timelines to ensure timely implementation.
• Ensure successful deployment and functionality of applications.

Automation and Administration of Financial Processes (15%)

• Administer and automate key business processes and workflows.
• Manage month-end and year-end close activities.
• Oversee student refunds and payroll adjustments.
• Facilitate financial aid disbursements.
• Use Jaggaer for procurement processes.
• Utilize Touchnet for payment processing.
• Manage transactions in eVisions for student information systems.

Reporting Systems and Dashboard Development (20%)

• Develop and maintain institutional reporting systems.
• Utilize tools such as ARGOS, SQL, Power BI, and Python.
• Ensure systems are up-to-date and functional.
• Build dashboards and reports for data analysis.
• Provide data for external reporting requirement.
• Ensure compliance with standards from organizations like THEC, TBR, IPEDS, and SACSCOC.

Data Integrity and Compliance Management (10%)

• Support data integrity and compliance.
• Manage reconciliations across systems.
• Run audit queries to identify discrepancies.
• Correct data errors in various systems including payroll.
• Fix inaccuracies in student information systems.

Student Records and HR/Payroll Documentation Management (5%)

• Collaborate with Admissions, Records, Financial Aid, HR/Payroll.
• Ensure accuracy of student records.
• Verify refund eligibility for students.
• Maintain documentation for employee self-service systems.
• Update information regularly.
• Ensure accessibility of relevant resources.

End User Training and Documentation Development (5%)

• Develop documentation for systems and applications.
• Create user guides and manuals.
• Train end users on supported systems and applications.
• Provide hands-on support during training.
• Support departments in interpreting and analyzing data.

Web Content Management (5%)

• Maintain web content for Business & Finance and HR/Payroll.
• Ensure access and availability to accurate forms.
• Provide relevant information for users.
• Regularly review and update processes.

Non-Essential Functions (5%)

• Serve on various college committees as appropriate.
• Participate in professional development activities.
• Perform other duties as assigned.

 

KNOWLEDGE, SKILLS AND RESPONSIBILITIES

• Strong analytical skills and experience with spreadsheets and statistical analysis.
• Strong organizational and time management skills with a demonstrated ability to manage multiple tasks/projects simultaneously and work effectively under pressure, both independently and in team-oriented environments.
• Strong oral, written, and interpersonal communication skills.
• Commitment to upholding ethical standards and the ability to manage confidential information and records.

WORK ACTIVITIES & EQUIPMENT

Job responsibilities frequently involve working with personal computers and peripheral devices. Some tasks will require the use of computer equipment which may weigh between 25-50 pounds.

 

JOB LOCATION

The position is an on-site role at the Administration Building, located on the main campus of Cleveland State Community College in Cleveland, Tennessee. This will be the primary workplace, with occasional travel to off-campus sites within the college’s five-county service area and state-wide travel for TBR initiatives, as needed.

 

 

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Applicants may be subject to a background check and credit check.

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Cleveland State offers a comprehensive benefits package, including but not limited to the following:

• Insurance: Health, Dental, Vision, Life, Disability (long and short term), FSA/HAS
• Wellness Incentive Program (if enrolled in health)
• Educational Assistance: Fee Waiver, Spouse/Dependent Discounts, Tuition Reimbursement
• Employee Assistance Program
• Longevity Pay
• Retirement Options: State of TN Pension (TCRS), 401a, 401k with $50 match, 403b, and 457
• Fourteen (14) Paid Holidays/Year
• Sick and Annual Leave
• Sick Leave Bank
• State Employee Discount Program with over 900 merchants

If you are interested, click on the link to apply. 

Applications can be assured full consideration if submitted by June 29, 2025. 

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Human Resources Office
Telephone: 423-478-6203; FAX: 423-478-6257
Email: humanresources@clevelandstatecc.edu

Website: www.clevelandstatecc.edu

The following link will direct you to a reporting section of the college’s website:  How Do I Report