Title: Computer Technician

Employee Classification: Technical & Paraprofessional

Institution: Roane State Community College

Department: Information Technology

Campus Location: Roane State Community College

Job Summary

Under general supervision, performs a variety of microcomputer, multimedia, and VOIP telephone support duties. The principal emphasis is on applying basic technical skills and knowledge to support institutional microcomputer and telephone functions.

Job Duties

• Examples of Duties - not intended to be an exhaustive list of all responsibilities and duties assigned to this position:
• Installs, maintains, and repairs microcomputers, multimedia and telephone equipment.
• Troubleshoots and repairs computer hardware and software problems.
• Installs and maintains network wiring and equipment.
• Installs, configures, and troubleshoots locally- and network-attached printers.
• Assists in maintaining the departmental inventory of computer equipment.
• Provides technical support to faculty, staff, and students.
• Assists in answering and resolving Help Desk calls.
• Assists other technical staff in resolving work orders.
• Logs calls into the Help Desk call and work order system.
• Resolves and closes Help Desk calls and documents with meaningful resolutions.
• Provides informal point-of-use training on microcomputer and telephone hardware and software use and access to administrative systems to faculty, staff, and students.
• Assists microcomputer users with basic software applications and computer operations. 

Minimum Qualifications

• Minimum of a high school diploma or GED with specialized computer training and a minimum of two years of related experience.
• Demonstrated experience in working with Microsoft Windows operating systems and/or Apple Macintosh operating systems.
• Understanding of networking and VOIP telephone systems.

Preferred Qualifications

• Associate degree with previous experience as a Computer Technician.

Knowledge, Skills, and Abilities

• Ability to troubleshoot network, software, multimedia, and hardware problems.
• Ability to install, maintain, and repair a variety of microcomputers, multimedia equipment, printers, and peripherals.
• Ability to transfer or apply technology concepts across a variety of applications and hardware platforms.
• Ability to communicate technical information to people with various levels of computer knowledge and interact well with people of all ages and diverse backgrounds.
• The ability to lift or move, with or without assistance, computer and computer-related equipment weighing up to 50 pounds may be required.

Physical Demands / Working Conditions

• Ability to lift or move, with or without assistance, computer and computer-related equipment weighing up to 50 pounds may be required.