Title: Educational Technology Support Coordinator

Employee Classification: Executive/Admin & Managerial

Institution: System Office

Department: TN eCampus

Campus Location: Tennessee Board of Regents System Office

Job Summary

The Educational Technology Support Coordinator is responsible for providing expert technical support and operational management of Learning Management Systems (LMS) and educational technologies for TBR’s Digital Learning Collaborative (DLC) in service to partner institutions. This role ensures consistent, high-quality service in areas such as course creation, user provisioning, publisher integrations, and proctoring tools. The individual will maintain and update standard operating procedures, deliver training resources, and support data collection and analysis to measure impact. Additionally, the role involves ensuring compliance with institutional policies and regulatory standards, contributing to performance improvements, and collaborating with team members to advance the strategic goals and core values of the DLC.

This position may have the opportunity to work remotely within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee’s expense, and potential travel to Tennessee TBR colleges may be necessary.

Job Duties

• 40% - Manage and provide excellent technical support for LMS and educational technology issues for DLC partner faculty, staff, and students Including, but not limited to, the following: • Course creation and cloning • User account provisioning and troubleshooting • Data audit and updating • Publisher integrations • Proctoring Tools • LMS features and services - (Essential)
• 5% - Maintain a detailed understanding of educational technology, provide troubleshooting, support, and training as needed. Keep standard operating processes (SOP) documentation current. - (Essential)
• 15% - Assist with the collection and analysis of data to document the impact of DLC work. - (Marginal)
• 20% - Build and deliver training on critical LMS features. Training includes both presentations at synchronous training events and the development and maintenance of asynchronous training resources (both video and illustrated job aids). - (Essential)
• 10% - Work with Director of Technology to establish controls and manage adherence to TBR policies, TBR IT recommendations, DLC standards, and legal and regulatory compliance standards. Additionally,suggest and implement operational performance enhancement strategies - (Marginal)
• 5% - Perform in accordance with DLC core values and demonstrate a strong commitment to working as part of the DLC team to accomplish the strategic objectives of the Collaborative and promote the overall welfare of the students and faculty - (Marginal)
• 5% - Other related tasks as assigned - (Essential)

Minimum Qualifications

• Bachelor’s degree in instructional technology, information systems, education, or a related field.
• Minimum of 3 years of experience providing technical support for Learning Management Systems (LMS) and educational technologies in a higher education setting.

Preferred Qualifications

• Master’s degree in instructional design, educational technology, or a related discipline.
• Experience with workforce training LMS platforms.

Knowledge, Skills, and Abilities

• Expertise in LMS administration, including course creation, user management, homepage customization, and third-party integrations.
• Strong technical troubleshooting skills and ability to maintain clear, up-to-date documentation of standard operating procedures.
• Proficiency in developing and delivering both synchronous and asynchronous training resources, including video tutorials and job aids.
• Ability to audit, analyze, and report data to support quality assurance and demonstrate impact.
• Familiarity with educational technology tools such as publisher platforms, proctoring services, and instructional media.
• Familiarity with systems-level process planning.
• Knowledge of institutional policies, IT standards, and legal/regulatory compliance in digital learning environments.
• Effective communication and collaboration skills for working with faculty, staff, and students across institutions.
• Capacity to manage day-to-day operations, ensure process consistency, and support continuous improvement.
• Ability to identify and implement performance enhancements aligned with strategic goals.
• Commitment to teamwork, professional integrity, and alignment with DLC core values.

Physical Demands / Working Conditions