Title: Computer Technician

Employee Classification: Technical & Paraprofessional

Institution: Roane State Community College

Department: IT

Campus Location: Roane State Community College

Job Summary

Providing network and technical support to faculty, staff, and students.

Job Duties

Examples of Duties - not intended to be an exhaustive list of all responsibilities and duties assigned to this position

 Installs, maintains, and repairs microcomputers, multimedia and telephone equipment;

 Troubleshoots and repairs computer hardware and software problems;

 Installs and maintains network wiring and equipment;

 Installs, configures, and troubleshoots locally- and network-attached printers;

 Assists in maintaining the departmental inventory of computer equipment;

 Provides technical support to faculty, staff, and students;

 Assists in answering and resolving Help Desk calls;

 Assists other technical staff in resolving work orders;

 Logs calls into the Help Desk call and work order system;

 Resolves and closes Help Desk calls and documents with meaningful resolutions;

 Provides informal point-of-use training on microcomputer and telephone hardware and software use and access to administrative systems to faculty, staff, and students;

 Assists microcomputer users with basic software applications and computer operations. 

Minimum Qualifications

Minimum of a high school diploma or GED with specialized computer training and a
minimum of two years of related experience.

Demonstrated experience in working with Microsoft Windows operating systems
and/or Apple Macintosh operating systems.
 Understanding of networking and VOIP telephone systems.
 Ability to troubleshoot network, software, multimedia, and hardware problems.
 Ability to install, maintain, and repair a variety of microcomputers, multimedia
equipment, printers, and peripherals.
 Ability to transfer or apply technology concepts across a variety of applications and
hardware platforms.
 Ability to communicate technical information to people with various levels of
computer knowledge and interact well with people of all ages and diverse
backgrounds.

Preferred Qualifications

Associate's degree.

Knowledge, Skills, and Abilities

The ability to lift or move, with or without assistance, computer and computer-related
equipment weighing up to 50 pounds may be required.

Physical Demands / Working Conditions

The ability to lift or move, with or without assistance, computer and computer-related
equipment weighing up to 50 pounds may be required.