This position reports to the Director of Administrative Systems and provides the primary technical support for the student module of Banner and Student Services.

Duties and Responsibilities:

• Provide Banner technical and consulting support for the various departments under Student Services and other departments as needed.
• Use SQL, Argos report writer, and other software to generate student data reports from Banner as requested by users based on the priorities of the institution.
• Schedule Banner processes using UC4/Automic/Appworx and schedule reports using Argos.
• Use SQL, Argos and other software to analyze Banner data for the purpose of troubleshooting problems and recommending solutions.
• Provide technical support for Remark scanning software used by various departments to perform functions such as faculty evaluations.
• Provide Slate and Axiom technical support for various parts of Slate including but not limited to the Admissions Applications, Advising Portal, and Tutoring Center Kiosk.
• Support faculty and staff in the use of other software, such as Microsoft applications, e-mail, etc.
• Utilize customer service skills to respond to inquiries and comments in a courteous and professional manner, while maintaining a serious attitude toward every aspect of this job.
• Provide secondary technical and consulting support for Financial Aid module of Banner.
• Provide backup for some of the duties of other members of the Administrative Systems staff as needed.
• Performs other duties as assigned.

Working Conditions:

Sedentary: desk work; close vision work for extended periods of time; occasional travel may be required for college or program activities. Insignificant effort other than normal movement. Minimal hazard/exposure: standard office settings. At least minimal environmental controls to assure health and comfort.

Required Qualifications:

• Requires a Bachelor’s degree in a computer related field from a regionally accredited institution.
• Experience using programming logic and problem-solving skills.
• Knowledge of Microsoft Office software.
• Required skills/abilities include writing, communications, and critical analysis. This job requires the ability to collaborate effectively on a professional level with peers at the college, SMO, TBR and sister institutions.
• Knowledge of SQL and/or a 4^th generation language, such as Java.
• Ability to display patience and listening skills when working with peers and users.
• Demonstrate the capacity and willingness to expand one’s knowledge base and adapt to new technology. 
• Be able to communicate effectively and work with a variety of computer users at different levels of expertise.

Preferred Requirements of Education and Experience:

• Experience with Ellucian Banner Student.
• At least five (5) years of experience as a programmer/analyst or Business Analyst.
• Experience with Argos, PL/SQL, ProC, and Java.

Minimum starting salary is $49,100 annually ($25.17 per hour). With additional experience pay increases to a maximum of $61,400.

Dyersburg State offers a comprehensive benefits package, including but not limited to the following:

• Vacation and Sick Leave
• 14 paid holidays
• Medical, dental, vision and life insurance
• Retirement plans
• Optional 401K and 403B Deferred Compensation Plans
• Educational benefits for the employee and their spouse and dependents
• State Employee Discount Program with over 900 merchants

Special Instructions to Applicants:

To be considered for this position applicant must submit an application, a resume, cover letter, and transcripts if applicable.   Unofficial transcripts are acceptable for the application process; but official transcripts are required upon hire. You also must provide the contact information for a minimum of three (3) professional references.

Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Incomplete applications will not be considered.

A completed satisfactory background check will be required before hire. 

Dyersburg State Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.