Title: Student Services Coordinator

Employee Classification: Other Professionals

Institution: TCAT-Knoxville

Department: Student Services

Campus Location: TCAT Knoxville

Job Summary

The Tennessee College of Applied Technology Knoxville is seeking a dedicated Student Services Coordinator to enhance our mission of fostering a positive learning environment. This full-time position entails a commitment of at least 37.5 hours per week, in-person, managing vital student services including financial aid, student records, and academic advising. This role also involves coordinating admissions and organizing events such as new student orientations and graduations. The Student Services Coordinator will ensure compliance with federal and state regulations while fostering connections within the community to support our student populations.

Job Duties 

Key Responsibilities:

• The Student Services Coordinator is responsible for the effective management of all student services at the Knoxville campus. This includes maintaining comprehensive student databases, providing academic guidance to students on their educational pathways, and facilitating enrollment management, including dual enrollment initiatives for local high school students. The Coordinator will organize and execute events such as new student orientations and graduation ceremonies, ensuring all procedures comply with necessary federal, state, and accrediting agency requirements. Additionally, financial aid and VA management is a critical aspects of this role, involving oversight of financial aid and Veterans Administration processes to ensure students receive the support they need while adhering to applicable regulations. Delivering excellent customer service is essential as the Coordinator addresses inquiries from current and prospective students and processes requests for ADA accommodations while upholding relevant guidelines.

• Financial Aid Oversight is a critical aspect of this role. The coordinator will oversee financial aid processes to ensure compliance with applicable regulations, ensuring that students receive the financial support they need to succeed.

• This full-time position is based at the Knoxville Main Campus, with typical work hours from Monday through Friday, 7:30 a.m. to 4:00 p.m. However, hours may vary to accommodate events and deadlines. Regular travel to all campus locations will be required, as well as occasional travel to attend information sessions, recruitment events, or training off-site. Please note that this is not a remote work position. - (Essential)

Professional Development:

• Remain current within the instructional field and technologies; acquire, maintain, and apply knowledge of current instructional methodologies and materials; attend scheduled college and division professional development and in-service activities; support related professional organizations; stay up to date through ongoing training, conferences, webinars, and self-study to maintain expertise in changing educational regulations and systems. - (Essential)

Service to the College and Community:

• Assist in the recruitment and selection of college personnel as assigned; participate in accreditation activities, attend convocation and commencement exercises, and participate in mandatory college programs; develop and maintain positive and cooperative relationships with colleagues and industry partners; work to meet COE accreditation standards. Cooperate with outside agencies; establish and maintain good public relations with the school’s general public.

• Perform other duties as assigned by supervisor and/or administration, on and off campus. - (Essential)

Minimum Qualifications

• Bachelor's Degree from an accredited college or university with a degree in Education, Business, or a related field.
• Minimum of five (5) years of full-time employment in education, business, or industry.
• Established ability to effectively supervise, instruct, and coordinate the work of others.

Preferred Qualifications

• Experience in higher education settings.
• Working knowledge of Ellucian Banner and federal/state financial aid programs.

Knowledge, Skills, and Abilities

• Proven supervisory and instructional capabilities.
• Strong understanding of technical education principles and individualized instruction.
• Exceptional verbal and written communication skills; ability to convey information clearly and professionally.
• Proficiency with MS Office and relevant software/hardware systems.
• Detail-oriented with robust problem-solving capabilities; adept at handling confidential information.

PHYSICAL DEMANDS / WORKING CONDITIONS - This position often involves a combination of the following potential physical demands:

• Sedentary desk work - Sitting for extended periods while performing computer-based tasks, reading, writing, etc.
• Light physical activity - Walking around campus, standing for meetings or interactions, light lifting/carrying of files or supplies.
• Occasional lifting/carrying - Moving boxes, equipment, or other items that may weigh up to 25 lbs.
• Ability to navigate campus environments - Walking up/downstairs, traversing uneven surfaces, etc.
  
  

SALARY: Commensurate with education and experience according to Tennessee Board of Regents guidelines within the range of $51,251-$66,632.

APPLICATION SUBMISSION & REVIEW: To be considered for a position at TCAT Knoxville, you must create and submit an online application that includes your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete beginning and end dates under your employment history. Scan and attach the required documents to the online application in Word or PDF format. Review of applicants will begin immediately and continue until the position is filled.

REQUIRED DOCUMENTS:

Resume and Educational transcripts/diploma 

Applications are accepted until 01/08/2026.

EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. A criminal/financial background check will be required for the selected applicant.