Title: Lead Mentor/Success Coach

Employee Classification: Temporary/Hourly

Institution: Northeast State Community College

Department: Advising Resource Center

Salary: $21.00/hour, Up to 20 hours per week

Job Summary

Reporting to the Director for Advising, the Lead Mentor/ Success Coach is responsible for coaching and mentoring students referred through the Academic Student Alert Program and those who request a coach. They respond to student and institutional retention and success needs and develop and implement intervention and success strategies for students in collaboration with other college offices. They also coach and mentor students with successful academic dismissal appeals.

Job Duties

• Support the Student Alert program through coaching and student case management. 
• Build relationships with students using academic coaching techniques. 
• Provide individualized support by working one-on-one with students. 
• Support students in their adjustment to campus life. 
• Introduce students to campus support services. 
• Provide a supplemental coaching component and assist students with time management and study skills. 
• Provide academic advising to students. 
• Build relationships with peers. 
• Develop and deliver classroom presentations. 
• Complete other assignments as directed by supervision. 

Minimum Qualifications

• Bachelor’s degree from an accredited institution 

Preferred Qualifications

• One (1) year of higher education experience in advising, mentoring, coaching, or tutoring students (in small groups or individually)  
• Conversational ability or fluency in a second language 

Knowledge, Skills, and Abilities

• Technology Skills: MS Office suite; videoconferencing software; digital records management systems; general operating systems and data information systems 
• Knowledge of campus programs & services 
• Knowledge of TBR and institutional policies 
• Ability to work independently and under pressure to meet deadlines.  
• Excellent written and verbal communication skills.  
• Effective skills in interpersonal relations including tact and diplomacy.  
• Understanding of the comprehensive community college philosophy. 
• In all duties assigned, show a commitment to customer service to include students, college employees, and the community served by Northeast State. 

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. References WILL be contacted if you are selected for an interview. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.