We have an opening for an Account Clerk 3 at our Chattanooga State campus!

Our Purpose - We support and empower everyone in our community to learn without limits.

Our Values: 

We cultivate a welcome and supportive environment.

We care about the well-being of each other.

We instill trust through integrity and transparency.

We encourage fearless innovation and resilience.

We collaborate to build a better future.

Our Mission - We are Chattanooga State, a dedicated team that delivers accessible, innovative learning opportunities that surpass expectations.  Together, we enrich the lives of students, and their families; develop a talented workforce; and partner with our community to lead boldly into the future.

POSITION SUMMARY

The Account Clerk III position is responsible for reviewing, updating student account screens and submitting a list of accounts to the President of the college and TBR for approval for the accounts to be written off. This position works in coordination with the Business Office to review and process student refund checks. This position is responsible for reviewing, updating student account screens and submitting a list of accounts to the collection agency to use in their collection efforts. The position works in coordination with the bookstore to review and reconcile all bookstore charges. The position provides customer service to the students via phone calls, texts, e-mails, Bursar Office Chat, and front counter service.

ESSENTIAL Functions

Fiscal Stewardship

• Works with the Business Office to process student refund checks.
•  Establish and maintain financial accounts in a computerized system.
• Reconcile all bookstore charges in student accounts to finance.

Holistic Student Support

• Works with on campus partners to ensure bookstore charges are reviewed and reconciled daily ensuring student’s refunds are correct.
• Works with the Business Office to ensure student refund checks are processed in a timely manner.

Organizational Culture

• Maintaining a culture of consistency and equity when dealing with all members of the campus community independent of race, gender, or sexuality.
• Collaborates with the Bursar’s Office staff to ensure common processes and procedures are followed.
• Assist student-facing offices with questions related to account balances, payment options, outside scholarships, fee waivers, bookstore charges, refunds, etc.
• Maintain up-to-date knowledge of local, federal and state policies related to third party contracts, billings, and refunds.
• Maintain up-to-date knowledge of TBR policies and guidelines related to fee payment, refunds, account write offs, student and third- party billings, collection of account receivables and fee waivers and discounts.
• Provide support for various projects and events related to the Bursar’s Office.

QUALIFICATIONS

• High school graduate or equivalent
• Ability to work from home with minimal direct supervision
• At least one year of experience in bookkeeping and basic accounting theory and practice; business English and mathematics; modern office practices, procedures and equipment including on-line computer systems
• Preferred-Experience working with the Banner Student Information System and experience working with Excel formulas and Microsoft Word documents
• Preferred-Higher Educations Software: Banner, Argos. and TouchNet

 KNOWLEDGE, SKILLS AND WORK CHARACTERISTICS

• Ability to provide leadership and supervision of others involved in accounting functions
• Effective oral and written communication consistent with interpreting and explaining contractual terms and status, policies, and procedures
• Identify and solve problems via routine collaborations

   DUTIES & RESPONSIBILITIES

• Calculate and run Banner processes for non-financial aid student refunds. Prepare and submit student and third-party agency refunds to the Business Office for printing and E- Refunds to be processed
• Reconcile student and regular bookstore charges and assist with DEI reconciliations between campus bookstore and Banner Finance accounts. Work with Follett Bookstore Manager to identify discrepancies and determine resolutions. Makes adjustment to student accounts in Banner for all opt- outs and dropped DEI courses
• Reviews delinquent student accounts for accuracy using ARGOS report. Prepare and submit delinquent accounts to collection agency. Record collection payments and prepare journal voucher to submit to the Business Office. Approves payments to the collection agency. Reviews reports from the collection agency for closed accounts. Maintains collection records. Prepares and submits delinquent accounts to the Vice President of Business and Finance for review and approval and/or to the President of the college and TBR for approval. Manually inputs collection cost into the Banner System when the Acknowledgment reports are received.
• Perform Cashier duties during registration, vacation relief, and a couple days each week. Duties include receipting in student and departmental payments, calculating and processing fee waivers and fee discounts. Providing extensive student support via phone calls, texts, Bursar’s Office chats and e-mails.
• Reviews and maintains consortium student agreements ensuring that agreement is followed

Salary Range: $38,107 - $44,776

* Application review will begin at least 7 days after posting *