Title: Education Technology Manager (ETM)

Employee Classification: Executive/Admin & Managerial

Institution: System Office

Department: SAILS, Office of Academic Affairs

Campus Location: Tennessee Board of Regents System Office

Job Summary

The Education Technology Manager (ETM) serves as the strategic technology lead for the Seamless Alignment & Integrated Learning Support (SAILS) Program within the Tennessee Board of Regents Office of Academic Affairs. This position oversees the administration, architecture, integration, stability, and continuous improvement of all
learning technologies supporting SAILS implementation statewide.

The ETM is responsible for learning management system (LMS) administration, third-party integrations, vendor coordination, technical support structures, hardware procurement, and internal operational documentation. The ETM serves as the primary technology resource for SAILS Field Coordinators and participating high schools and is accountable for maintaining continuity of service across all partner institutions.

As a member of the SAILS Leadership Team, the ETM provides technology-informed insights to support programmatic decision-making and long-term scalability and reports directly to the Executive Director of SAILS.

This position may have the opportunity to work remote within the state of Tennessee but with periodic visits to the TBR System Office (Nashville, TN) at the employee’s expense, and potential travel to Tennessee TBR colleges may be necessary.

Job Duties

• 30% - Learning Management System (LMS) Administration & System Architecture Serve as the primary administrator and operational lead for SAILS learning management systems and related learning technologies. Maintain technical and functional expertise in LMS architecture, configuration, permissions, and governance. Manage course configuration and annual course builds aligned to SAILS instructional design standards. Oversee user provisioning, enrollment management, and access controls across multiple partner institutions. Create, assign, and maintain system access and login credentials for new and current team members, ensuring appropriate role-based permissions Manage multiple LMS organizational structures. Manage and maintain third-party integrations, including LTIs, APIs, web services configurations, and related CRM data connections as applicable. Support CRM platform functionality relates to SAILS enrollment workflows, communications tracking, and data alignment. Collaborate with the Data & Systems Analyst to ensure accurate data exchange between LMS, CRM, and reporting systems. Monitor system performance, uptime, and platform stability. Serve as escalation point for system outages or major incidents. Ensure compliance with data privacy, regulatory, accessibility (WCAG 2.1 AA), and security standards. Recommend system enhancements and configuration adjustments that strengthen instructional delivery, user experience, and operational efficiency. Serve on curriculum project teams as a technology advisor to ensure instructional initiatives are supported by appropriate platform functionality and integrations. Run recurring engagement and usage reports in collaboration with the Data & Systems Analyst to monitor statewide participation and system utilization. Collaborate with TBR IT and external vendors to optimize LMS and related platform performance. - (Essential)
• 25% - Field Operations, Help Desk & School Support Serve as the primary technology support lead for SAILS Field Coordinators and participating high schools statewide: Managing and overseeing the SAILS help desk system dedicated to Field Coordinators. Serving as escalation point for complex technical issues affecting schools or regional implementation. Providing advanced administrative and technical support to high school instructors and district contacts. Monitoring help desk trends and proactively identifying systemic issues. Establishing service-level expectations and ensuring timely issue resolution. Preparing systems for semester launch and overseeing transition periods. Coordinating with vendors and TBR IT to resolve system disruptions. Ensuring continuity of service across all SAILS partner schools. Implementing preventative measures to reduce recurring technical disruptions. Design and deliver structured training for Field Coordinators during implementation of new technologies, integrations, or platform enhancements. Develop implementation guides and transition plans to support adoption of new systems across partner schools. Provide ongoing technology refresh training to ensure consistent and effective system utilization. Monitor adoption trends and identify areas requiring targeted support or retraining. Lead technology onboarding for new SAILS employees, including orientation to LMS platforms, internal systems, communication tools, and digital workflows. Ensure hardware setup is completed and configured appropriately for new hires in collaboration with TBR IT. - (Essential)
• 25% - Field Coordinator Resource Development & Knowledge Management Serve as owner and curator of all internal-facing Field Coordinator documentation and operational resources: Developing, organizing, and maintaining all Field Coordinator guides, job aids, protocols, and technical documentation. Serving as centralized knowledge manager for SAILS operational processes. Maintaining digital repositories (SharePoint, Teams, OneDrive, internal LMS). Ensuring documentation is current, version-controlled, and accessible. Establishing document governance standards and naming conventions. Conducting annual audits of internal resources. Collaborating with Leadership Team members to formalize evolving procedures. Establish and maintain standards for Microsoft Teams channel organization, access controls, and lifecycle management. Maintaining a comprehensive Field Coordinator Resource Library to support statewide consistency. - (Essential)
• 10% - Educational Technology Strategy & Vendor Management Serve as liaison between SAILS and all educational software vendors. Maintain effective working relationships with technology providers. Support the Director of Operations in contract review processes by providing technical analysis and recommendations related to renewal, expansion, or replacement of educational software platforms Evaluate emerging technology products and provide recommendations aligned to program goals. Lead implementation planning for new platforms using phased rollout models. - (Essential)
• 5% - Hardware & Infrastructure Management Lead procurement of department technology devices and peripherals. Maintain hardware inventory records. Serve as liaison to TBR IT for hardware-related issues. Ensure technology readiness during major implementation periods. - (Marginal)
• 5% - Other duties as assigned. - (Marginal)

Minimum Qualifications

Bachelor’s degree in Information Technology, Computer Science, Instructional Technology, Educational Technology, or a closely related field.

Five years of experience in K–12 or higher education technology systems

Preferred Qualifications

Experience with enterprise educational technology platforms such as D2L Brightspace, Slate CRM, EdReady, Pearson, or comparable learning management and customer relationship management systems
Experience managing multi-institution LMS environments
Experience leading large-scale educational technology implementations
Demonstrated project management experience in complex, multi-stakeholder environments
Experience developing centralized digital resource repositories

Skills
Leadership and change management
Written and verbal communication
Cross-functional collaboration
Strategic problem-solving
Project management
Accessibility and compliance application

Abilities
Ability to lead large-scale technology implementations across multiple institutions
Ability to align technology systems with strategic and operational objectives
Ability to influence and collaborate with diverse stakeholders, including IT, vendors, and institutional leadership
Ability to manage multiple priorities in a complex, fast-paced environment
Ability to design scalable solutions that support statewide growth

Knowledge, Skills, and Abilities

Knowledge of:
􀁸 Enterprise LMS administration in multi-institution environments
􀁸 System architecture and integrations (LTIs, APIs)
􀁸 Data governance, privacy, accessibility (WCAG 2.1 AA), and security standards
􀁸 Educational technology procurement and lifecycle management
􀁸 Secondary and postsecondary educational systems
􀁸 Systems thinking and scalable technology design

Physical Demands / Working Conditions