Title: Information Technology Support Associate

Employee Classification: Clerical & Secretarial

Institution: TCAT-Knoxville

Department: Information Technology

Campus Location: TCAT Knoxville

Job Summary

The Tennessee College of Applied Technology Knoxville is accepting applications for the position of IT Support Associate. This staff position will work Monday through Friday, 37.5 hours a week, 7.5 hours per day.

Job Duties

• The IT Support Associate will be responsible for troubleshooting and maintaining the performance of computers and network as well as design and implementation of necessary security measures within the network to comply with TBR policies and guidelines. Responsibilities will also include assisting facilities and administrative staff in best utilizing the IT resources available. Some travel to off-campus locations and other duties as assigned. - (Essential)

Minimum Qualifications

• High school diploma or equivalent required with a post-secondary technical IT diploma or CompTIA A+ and Network + Certified. A comparable combination of education and related work experience may be considered
• Minimum of two years’ work experience in networking, helpdesk/customer, hardware, software, and network troubleshooting
• PC/MAC/Linux, Mobile devices, IOS/Android, server management, Experience with Microsoft Intune, Entra and Azure managed Identities, Equipment Deployment, Time efficiency and Prioritization, Cabling, ability to lift 30 lbs. at a time, MS Teams integrations, Virtualization, ability to use ladders and install equipment in difficult to reach areas ( i.e. Camera installation on perimeter areas.) Switch management, Firewall Management, VOIP, Cloud storage management.

Preferred Qualifications

• Associate degree in related field

Knowledge, Skills, and Abilities

• Provide support focusing primarily on network infrastructure, IT security, and technology innovation in an educational system
• Ability to remain current in the IT field
• Ability to work with routers and switches
• Ability to work with students, faculty, and staff
• Ability to work with managed switches, firewalls, servers, VOIP equipment, endpoints, managing currently deployed equipment, and orchestrating upgrades per student body needs
• Adaptability in an ever-changing work environment
• Demonstrate professionalism when working with students, faculty, and staff

Physical Demands / Working Conditions

This position often involves a combination of the following potential physical demands:

• Sedentary desk work - Sitting for extended periods while performing computer-based tasks, reading, writing, etc.
• Light physical activity - Walking around campus, standing for meetings or interactions, light lifting/carrying of files or supplies.
• Occasional lifting/carrying - Moving boxes, equipment, or other items that may weigh up to 25 lbs.
• Flexibility- Ability to install electroic equipment underdesks, and in tight spaces.
  Ability to navigate campus environments - Walking up/downstairs, traversing uneven surfaces, etc.

Salary: Commensurate with qualifications, experience, and education, and in accordance with the guidelines established by the Tennessee Board of Regents within the range of $28,876 - $36,094.

APPLICATION SUBMISSION & REVIEW: To be considered for a position at TCAT Knoxville, you must create and submit an online application that includes your required documents. Your skills, abilities, qualifications, and years of experience will be evaluated using what is recorded on your application. Please be sure to include the complete beginning and end dates under your employment history. Scan and attach all required documents to the online application in Word or PDF format to be considered.

REQUIRED DOCUMENTS TO BE SUBMITTED WITH APPLICATION:

• Resume
• Educational transcripts/diploma
• Technical Certificate/Diploma 

Applications accepted until 03/06/2026

EMPLOYMENT DOCUMENTS: Current federal law requires identification and eligibility verification prior to employment. Only U.S. citizens and aliens authorized to work in the United States may be employed. An offer of employment is contingent upon a successful background check.