Title: Care and Advocacy Specialist 

Department: Student Care and Advocacy

Campus: Hardin Valley (with frequent travel to other campuses)

Closing Date: Open until filled

Type of Appointment: Temporary Part-Time

Pay Rate: $19.34 per hour

*If you are a PSCC Student and eligible for the Student Employment Program, you will be paid on experience and the rates are $14.00 (no experience), $15.00 (6 months experience) and $16.00 (9 months experience)*.

Work Hours: 25 per week

Position Summary: The overall purpose of this position is to support the operations and outreach efforts of Student Care and Advocacy, with a primary focus on the Pellissippi Pantry. This role assists with inventory management, food distribution, volunteer coordination, and campus engagement initiatives aimed at addressing food insecurity. In addition, the position provides non-clinical case management support by helping assess student needs and connecting them to campus and community resources. The specialist contributes to data tracking, reporting, and relationship-building efforts that strengthen pantry operations and expand awareness of basic needs services across the community.

Duties and Responsibilities:
• Provide support for the day-to-day operations of the Pellissippi Pantry
• Help coordinate the receiving and distribution process across all five campuses
• Assist with the campus community communication plan for the Pantry (e.g., marketing of the Pantry to the campus community via emails, signage, and social media.)
• Maintain an accurate and up-to-date Pantry inventory at all existing walk-in locations
• Assist shoppers with visits and tracking their orders
• Help oversee the system for receiving, weighing, and tracking donations
• Pack order, stock shelves, and rotate food items as needed
• Assist with recruiting and training student employees working in the Pellissippi Pantry
• Coordinate opportunities for both campus and community volunteers to work in the Pantry
• Identify, establish, build, and maintain relationships with individuals and organizations on campus and in the community who support the Pellissippi Pantry through donations
• Maintain up-to-date knowledge of PantrySoft by engaging with the platform’s help center and attending training on new updates and features
• Help with the collection and reporting of data related to the Pellissippi Pantry for institutional reporting, grant deliverables, and future funding opportunities
• Obtain and maintain a food handler certification through an approved provider
• Assist with coordinating the annual food drive
• Work collaboratively with the Hardin Valley Garden staff to ensure that fresh produce is made available and included in the Pantry
• Develop and implement outreach events aimed at increasing awareness of food insecurity among college students and the Pellissippi Pantry (e.g., tabling, classroom presentations, and educational activities)
• Provide non-clinical case management to a caseload of students as part of a framework designed to assess, advocate and link students to internal and external resources
• Perform other duties as assigned

Note: The College reserves the right to assign every employee work that fulfills the strategic priorities and mission of the College.

Required Qualifications:
• Bachelor’s Degree in Social Work, Public Health, Nutrition, Nonprofit Management, Community Development, Psychology, or related field
• Proficient in computer skills including Microsoft Suite
• Ability to use a basic calculator, food scale and refrigerator thermometer
• Strong Interpersonal skills: including: communication skills, time management skills and ability to prioritize
• Be able to obtain & maintain a food handler certification
• Be able to obtain and maintain a valid TN drivers’ license & good driving record

Knowledge, Skills and Abilities:
• Ability to assess student needs and connect individuals to appropriate resources
• Strong interpersonal and communication skills, with the ability to build rapport
• Ability to manage multiple cases and maintain accurate documentation
• Understanding of issues impacting college students (e.g., food insecurity, housing instability)
• Ability to work effectively with diverse populations
• Basic knowledge of community resources and support services
• Ability to maintain confidentiality and exercise sound judgment
• Proficiency with basic computer systems and data entry

Special Instructions to Applicants: To be considered for a position at Pellissippi State, you must create an on-line application. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note: attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience. Please note: to scan, upload, or attach documents, a computer and scanner are available at the Hardin Valley Campus Educational Resources Center, if needed.

Pellissippi State Community College does not discriminate on the basis of race, color, religion, creed, ethnicity or national origin, sex, sexual orientation, gender identity/expression, pregnancy, disability, age (40+), status as a protected veteran, genetic information, or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies concerning all employment and education programs and activities. View the nondiscrimination policy. For questions or concerns, please contact George Underwood at gtunderwood@pstcc.edu or 865-539-7354.

If you have any problems or questions please contact Pellissippi State Community College’s Human Resource Office at 865-694-6607 or by email at recruiting@pstcc.edu.

If you are interested in this position, click on the link to the top right to apply.

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