Title: Coordinator - Veteran and Military Student Success Center (VMSSC)

Employee Classification:  Administrative/Professional (Exempt)

Institution: Northeast State Community College

Department: Veterans Affairs

Campus Location: Northeast State Community College

Salary: $43,869 - $48,494, dependent on education and experience

Please use the Total Compensation Calculator found on the Northeast State Careers Page for a breakdown of the value of the benefits offered to employees of the college.

Job Summary

The Veteran and Military Student Success Center (VMSSC) Coordinator is responsible for certifying benefits recipients to Veterans Affairs (VA) and providing support to military-affiliated students. They report to the VMSSC Director and assist them with student success events and professional development opportunities.

Job Duties

 • Serve as School Certifying Official & maintain related annual training requirements

• Comply with the Tennessee State Approving Agency’s policies and guidelines to maintain the College’s eligibility for GI Bill® benefits

• Comply with mandated procedures from the VA and the DoD’s MOU

• Manage administrative duties for the VMSSC, including but not limited to records management, answering calls, processing mail, maintaining website and social media pages, and assisting walk-in clients.

• Assist in organizing and maintaining the veterans’ records system (Enrollment Manager)

• Initiate admissions and/or education benefits applications and any other related forms

• Process administrative records and enter veterans’ information into appropriate computer systems; certify eligible students each semester and make changes weekly as needed

• Submit end-of-term reports to include graduation, dismissal, course repeats, and any other necessary reporting

• Administer the Joint Service Transcripts (JST’s) for veteran students

• Work with the Business Office to ensure proper payments are made, and refunds are correct; monitor third-party payments to ensure compliance with requirements of the GI Bill; ensure school debt notices are correct before forwarding them to the Business Office

• Monitor student alerts; contact students and refer to internal and external resources as needed

• Assist with planning and coordinating veteran-centric events, including but not limited to campus-wide events (e.g. Veteran’s Day Ceremony), internal training opportunities, and Veterans Orientations.

• Promote the VMSSC and related services on campus and within the community, including travel to local events.

• Supervise VA work study participants and handle all associated paperwork, including time sheets; ensure correct and timely payments are made to participants

• Act as advisor for the Student Veterans of America chapter on campus

• Be responsible for all office activities in the absence of the Director

• Crosstrain in all aspects of Veterans and student services

• Complete other assignments as directed by supervision. 

Minimum Qualifications

• Associate degree or higher from an accredited institution
• Two (2) or more years of experience in higher education or Veterans services

Preferred Qualifications

• Experience as a School Certifying Official

• Experience working in a community college

• Professional experience in veterans services

• Conversational ability or fluency in a language other than English

Knowledge, Skills, and Abilities

• Technology Skills: MS Office skills, Word, Excel, Outlook; videoconferencing software; digital records management systems; general operating systems and data information systems
• Ability to work independently and to assist in problem-solving for students, staff, and the public
• Ability to establish and maintain effective and cordial working relationships
• Knowledge of records management concepts and best practices
• Attention to detail, accuracy, and follow-through
• Ability to multitask and meet deadlines established by VA and DOD
• Knowledge of Enrollment Manager and other systems used by VA and DoD

For assistance regarding the job ad, application process, or application status, please contact the Office of Human Resources at 423-354-5183 or HRstaffing@northeaststate.edu.

Special Instructions to Applicants: To be considered for a position at Northeast State, you must create an online application. A resume and unofficial transcripts are required; a cover letter is optional. You will also be required to provide the contact information for a minimum of three (3) professional references. If you are selected for an interview your references WILL be automatically contacted. Your skills, abilities, qualifications, and years of experience will be evaluated using only what is recorded on your application. Please note that attaching a resume does not substitute for completion of the application form. Part-time work experience is calculated at 50% of full-time experience.