Southwest Tennessee Community College is a comprehensive, multicultural, public, open—access college. Southwest has four campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Coordinator - Academic Support Center

Employee Classification: Clerical & Secretarial

Institution: Southwest Tennessee Community College

Department: Academic Support Center

Campus Location: SWTCC - Multiple Campus Locations

Job Summary

The Academic Support Center (ASC) Coordinator provides day-to-day operational leadership for assigned Academic Support Center locations and supports the Academic Support Center's mission of promoting student learning, persistence, retention, and academic achievement.

The position coordinates tutoring services, supervises part-time tutors, provides academic coaching, supports embedded tutoring initiatives, develops student success programming, and collaborates with faculty and staff to increase student engagement with academic support resources. The position helps expand the ASC beyond a traditional tutoring model by supporting proactive student success initiatives and academic intervention efforts.

Job Duties

• Academic Support Center Operations
  • Provide daily oversight of assigned Academic Support Center locations.
  • Ensure adequate coverage for drop-in tutoring and scheduled appointments.
  • Coordinate tutor scheduling and staffing needs.
  • Maintain subject-area coverage across disciplines.
  • Support efficient and effective delivery of tutoring services.
• Tutor Supervision and Support
  • Supervise part-time tutors assigned to the center.
  • Assist with tutor onboarding, training, and professional development.
  • Monitor tutoring quality and student engagement.
  • Support tutor evaluations and ongoing performance feedback.
• Academic Coaching and Student Support
  • Provide individualized academic coaching to students.
  • Assist students with study strategies, time management, goal setting, and academic planning.
  • Connect students with appropriate academic support resources.
  • Support Early Alert intervention efforts and academic recovery initiatives.
• Outreach and Program Development
  • Conduct classroom presentations and outreach activities promoting ASC services.
  • Collaborate with faculty, advisors, and student support personnel.
  • Develop and facilitate workshops focused on academic success skills.
  • Assist with midterm success programs, finals preparation activities, and other student success initiatives.
• Embedded Tutoring and Assessment
  • Coordinate embedded tutoring opportunities within high-enrollment and gateway courses.
  • Collaborate with faculty to align tutoring support with course objectives.
  • Track tutoring utilization, student engagement, and program outcomes.
  • Participate in assessment, evaluation, and continuous improvement efforts.

Minimum Qualifications

• Bachelor's degree from an accredited college or university or equivalent experience.
  
• Experience in academic support, tutoring, advising, student services, education, or a related field.
  
• Demonstrated ability to communicate effectively with students, faculty, staff, and community stakeholders.

Preferred Qualifications

• Master's degree in Education, Psychology, Counseling, Student Affairs, Higher Education, or a related field.
  
• Experience working in a college or university setting.
  
• Experience supervising staff, tutors, student workers, or volunteers.
  
• Experience developing student success programming, workshops, or academic intervention initiatives

Knowledge, Skills, and Abilities

• Knowledge of tutoring programs, academic support services, student development theory, and higher education practices.
  
• Knowledge of student success initiatives and academic intervention strategies.
  
• Strong organizational, communication, and interpersonal skills.
  
• Ability to supervise, mentor, and support part-time employees.
  
• Ability to analyze data and prepare reports regarding student utilization and program effectiveness.
  
• Ability to establish collaborative relationships with students, faculty, administrators, and staff.
  
• Ability to work with an ever-growing college population and support student success initiatives.
  
• Demonstrated problem-solving, leadership, and customer service skills.

Physical Demands / Working Conditions

• Work is primarily performed in an office, classroom, and academic support center environment.
• Requires frequent sitting, standing, walking, speaking, and computer usage.
• May require travel between campus locations.
• Ability to lift and move materials weighing up to 25 pounds occasionally.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below: 

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

The TBR does not discriminate on the basis of race, color, religion, creed, ethnicity, or national origin, sex, disability, age, status as a protected veteran or any other class protected by Federal or State laws and regulations and by Tennessee Board of Regents policies with respect to employment, programs, and activities. 

The following person has been designated to handle inquiries regarding nondiscrimination policies: Dr. Brandon Johnson, Director of People & Culture, myhr@southwest.tn.edu, 737 Union Ave, Memphis, TN 38103, 901-333-5000. See the full non-discrimination policy.