Brief Job Overview/Summary

Under the coordination of a Professional Services Specialist 2 or higher supervisory officer in the Information Technology services area,in both, this position is responsible for providing technical support to the campus community, for all University related activities, by answering questions and solving problems related to computer hardware, computer operations, software utilization and installation, and network access. Work days and hours will vary depending on University needs but will require a Saturday 8am to 4pm shift.

Descriptions of Essential Duties/Responsibilities:

• Maintains a positive and professional relationship with Faculty, Staff, and Students.
• Provides technical Help Desk assistance to the members of the campus community.
• Consults with users and other Information Technology Service personnel to resolve problems reported to the Help Desk.
• Installs, configures, backs-up, and repairs PC hardware and applications, operating systems, and network connections while documenting the hardware and software configuration as needed.
• Assists faculty, staff, and students with connecting their devices to University related services such as WiFi and email.
• Works with other departments on equipment and software installation and makes recommendations for equipment upgrades or installations.
• Ability to work a flexible schedule to support institutional events and cover various support requests as assigned by the Associate Director of the IT Help Desk Services or a designated supervisor.

Required Qualifications:

• Knowledge of current principles and methodologies in the Computer Science field.
• Knowledge of current operating systems and productivity applications.
• Familiarity with troubleshooting common productivity software suites.
• Familiarity with common software suites, their deployment, and operation.
• Ability to learn new technologies to provide IT support for University operational needs.
• Must have the ability to lift 25 lbs. and either have a valid NJ driver's license or the ability to obtain one.

Preferred Qualifications:

• Experience with Microsoft administrative technologies Azure, Endpoint, and Intune.
• Experience working within a customer service environment.
• Experience working in an enterprise client/server environment.
• Possess, or have the ability, to gain the industry recognized certification for hardware and software, CompTIA A+, within 90 days after the start of employment.