Director of Strategic Enrollment Management Operations-Technology

Job no: 493606
Position type: Management
Location: Galloway
Division/Equivalent: Enrollment Management
School/Unit: *Enrollment Management
Categories: Enrollment Management

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Campus Location: Main Campus (Galloway)

Department: Enrollment Management

Salary Range: $104,000 - $109,000

Salary Information: Salary commensurate with experience and is accompanied by an extremely competitive University benefits package

Work Hours:  Monday - Friday: 9:00am - 5:00pm

Brief Job Overview/Summary

Stockton University is seeking a skilled, detail-oriented, and forward thinking Director of Strategic Enrollment Management Operations/Technology to support the implementation, management, and optimization of centralized strategic enrollment management operations and technology systems, including the University’s strategic enrollment management Customer Relationship Management (CRM) platform, to support outreach, recruitment, undergraduate and graduate admissions, and financial aid and scholarships. This position plays a crucial role in ensuring seamless data integration, process automation, and reporting to enhance the university’s strategic enrollment management efforts. The Director will lead/supervise a team of dedicated and specialized operations staff members. The position reports to the Vice President for Enrollment Management.

This position will have a seat at key enrollment and technology leadership tables and support for Professional Development opportunities such as conferences, certification, and leadership programs. The Director will have the opportunity to explore Next-Gen CRM/AI/Analytic frameworks with the flexibility to innovate.

Descriptions of Essential Duties/Responsibilities:

  • Design, troubleshoot, administer and maintain Technolutions Slate and/or other comparable strategic enrollment management CRM platforms and interfacing with Ellucian Banner, ensuring efficient operations for outreach, recruitment, undergraduate and graduate admissions, and financial aid and scholarships.
  • Develop and optimize workflows, queries, reports, and communications within the CRM to improve recruitment and enrollment processes.
  • Explore new strategic technologies, automation, and artificial intelligence integrations related to strategic enrollment management operations.
  • Ensure data being transmitted through the system is accurate and organized. Conduct vendor vetting/exploration, negotiation, and contracting.
  • Collaborate with Enrollment Management, Information Technology Services, and other university departments to ensure accurate data flow and system integration.
  • Train staff on CRM functionalities, troubleshooting system issues, and recommend process improvements.
  • Assist in the development and execution of automated communications, event management, and application review processes.
  • Ensure data integrity by performing regular audits, troubleshooting errors, and maintaining accurate records in compliance with university and industry standards.
  • Generate, analyze, and make recommendations related to recruitment and data trends to the vice president for enrollment management.
  • Stay current on best practices and advancements in Enrollment Management CRM, Banner, and other admissions-related technologies.

Knowledge, Skills and Abilities:

  • Proficiency in query building, data imports/exports, and system configuration
  • Strong analytical and problem-solving with the ability to manage large data sets
  • Excellent communication and collaboration skills to train and support non-technical users
  • Ability to manage multiple projects and deadlines in a fast-paced environment

Required Qualifications:

  • Bachelor’s degree from an accredited college
  • Team-oriented, positive, and nimble professional leader and colleague

Preferred Qualifications:

  • Master’s degree in computer science, information systems, higher education administration, or a related field
  • 5 years minimum experience working with Technolutions Slate and/or other strategic enrollment management platforms, and Ellucian Banner or other comprehensive ERP system in a higher education setting - outreach, recruitment, admissions, financial aid and scholarships, or strategic enrollment management operations setting preferred
  • Experience with SQL, APIs, or other data integration tools
  • Knowledge of higher education outreach, recruitment, admissions, financial aid and scholarships, and/or strategic enrollment management operations, processes, and best practices
  • Experience with CRM automation, email campaigns, and event management

Screening Information:
Screening of applications begins immediately and will continue until the position is filled.

How to Apply:
To apply please visit https://employment.stockton.edu or click the "Apply" button.

SAME APPLICANTS: If you are applying under the NJ “SAME” program, your supporting documents (Schedule A or B), must be submitted along with your resume by the closing date indicated above. For more information on the SAME Program visit their Website at: https://nj.gov/csc/same/overview/index.shtml , email:  CSC-Same@csc.nj.gov, or call 609-292-4144, option 3.

In accordance with P.L. 2021, c. 465 and P.L. 2021, 466, the SAME Program was established to enable New Jersey State agencies to hire, promote, retain, and advance qualified individuals whose physical or mental impairments impact their abilities to participate in the hiring and promotion process for non-competitive and unclassified titles within the State workforce. This program uses a fast-track process that permits people who are eligible for the program to request that the State appointing authority schedule with them a good faith interview. Individuals applying for non-competitive or unclassified positions under this program should contact us to determine if they are eligible for the fast-track hiring process. 

Only electronic documents will be accepted. Please complete the online application and include three professional references in addition to the following required documents. All required documents (Microsoft Word of PDF) must be submitted in order for your application to move forward. 

  • A letter of interest describing qualifications and accomplishments
  • Current resume or curriculum vitae
  • Unofficial Graduate transcripts

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