Public Safety Telecommunicator Trainee

Job no: 493990
Position type: Staff Full-time
Location: Galloway
Division/Equivalent: Facilities & Operations
School/Unit: Campus Public Safety
Categories: Campus Police

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Campus Location: Main Campus (Galloway)

Department: Campus Public Safety

Salary Range: $50,059.28 - Range 99, step 00

Salary Information: Based on NJ Civil Service Commission regulations and is accompanied by an extremely competitive University benefits package

University Pensions & Benefits Information Webpage

Work Hours: 40 hours per week

Brief Job Overview/Summary

Under close supervision as a trainee and productive worker, receives and responds to telephone or other electronic requests for emergency assistance including law enforcement, fire, medical, or other emergency services and/or dispatches appropriate units to response sites; does other related duties as required.

Descriptions of Essential Duties/Responsibilities:

• Receives a variety of 911 calls, non-emergency calls, and complaints, and promptly determines the type of emergency service or action required; refers non-emergency situations to other appropriate public or private agencies.
• Monitors fire and burglar alarms and other alarm systems for campus buildings; dispatches appropriate police, fire, and emergency medical services (EMS) unit(s) to the location, when necessary.
• Utilizes radio, telephone, computerized, or other electronic equipment to dispatch specific law enforcement, fire, and/or EMS units to call for service. Provides first aid or CPR instructions to callers to stabilize the medical condition of a person(s) until the arrival of professional medical assistance.
• Documents all calls for service utilizing a computer aided dispatch system to be sure accurate records are maintained and memorized; updates calls as needed.
• Communicates with personnel from various shops in Facilities and Operations to assist members of the Stockton community with issues that may arise in the course of their day.
• Communicates with other law enforcement agencies to obtain information for personnel in the field and relays (sometimes confidential) information to authorized personnel. Coordinates response of other agencies when needed.
• Receives and answers telephone, radio, and video display inquiries of the NCIC and SCIC for the law enforcement agencies of the State. Maintains and updates files in these systems.
• Utilizes computer systems to check driver's license and registration status and check individuals for warrants as requested by patrol. Provides information securely to officers on site.
• Stays abreast of changes in county, state, and federal law. Utilized PowerDMS to take required courses and review policies and procedures. Completes other duties as assigned.

Knowledge, Skills and Abilities:

• Ability to multitask in high-stress situations.
• Ability to deescalate and effectively interact with people.
• Ability to work independently and as part of a team

Required Qualifications:

State requirements:
• Appointees to positions at Public Safety Answering Points and at some Public Safety Dispatch Points must successfully complete training and obtain certification by the Office of Emergency Telecommunications Services (OETS) in the Department of Law and Public Safety as required by NJAC 17:24- 2.2, during the trainee period.

University requirements:
• Must possess high school diploma or equivalent.

Preferred Qualifications:

• Basic Telecommunicator/911 Call Taker, Emergency Medical Dispatch, and CPR certifications.
• Previous experience in dispatching for law enforcement/public safety agency.
• Knowledge of CAD systems.
• Knowledge of basic law enforcement terminology, rules, and procedures.

Screening Information:
Screening of applications begins immediately and will continue until the position is filled. Applications received by (insert date below in Job Posting after clicking Generate Description) will receive full consideration.

How to Apply:
To apply please visit https://employment.stockton.edu or click the "Apply" button.

Application Requirements:
Individuals who apply must complete the online application, provide names and contact information for three professional references, and submit the following required documents electronically in a Microsoft Word or PDF format:

  • Letter of Interest/Cover Letter Describing Qualifications and Accomplishments
  • Current Resume

Important:
Individuals who apply must meet all Required Qualifications within the job advertisement to be considered for this position. Please note that any offer of employment is subject to, and contingent upon, completion of the University’s mandatory and favorable background check, which may include a consumer report, availability and receipt of appropriations from the State of New Jersey, and receipt of any required approvals by the University.

SAME Program:
In accordance with P.L. 2021, c. 465 and P.L. 2021, 466, the SAME Program permits eligible New Jersey State agencies and employers to consider qualified applicants for certain non-competitive and unclassified titles within the State workforce.

Applicants seeking consideration under the New Jersey SAME Program, must indicate that status when completing the online application. You must also submit the required SAME Program documentation for this specific position, as directed by the New Jersey Civil Service Commission, in addition to all required electronic documents for this position (e.g., cover letter, resume/vita/curriculum vitae, unofficial transcripts) on or before the closing date indicated above. Individuals who apply through the SAME Program must meet all Required Qualifications within the job advertisement to be considered for this position. For more information on the SAME Program, please contact the New Jersey Civil Service Commission by emailing SAME@csc.nj.gov.

Advertised: Eastern Daylight Time
Application close:

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