About the Department:

Support the University mission through the development and implementation of policies, programs, and practices that attract, retain, and reward faculty and staff.

About the Position:

The Benefits Assistant provides a high level of customer service to applicants, staff, and faculty of George Mason University (GMU). Works to problem-solve issues that arise within the benefits department and assists with special projects and tasks assigned.

Due to the nature of the work, this position is not open to current students.

Responsibilities:

• Performs regular audits of benefits records and transactions to ensure accuracy, compliance, and adherence to internal controls;
• Collaborates with cross-functional teams (e.g., Payroll) to investigate and resolve variances or anomalies in financial/benefits records;
• Provides administrative and customer support for the Benefits team by navigating the web and GMU databases (Banner and Cardinal), meeting in-person and virtually with faculty and staff, and responding to emails in a shared mailbox, to problem solve and answer questions about employee benefits;
• Assists with various benefits processes, including health and retirement enrollments, updates, termination, and troubleshooting;
• Provides excellent in-person and virtual customer service to faculty and staff in a friendly and courteous manner, following established guidelines and procedures;
• Audits published communications and websites to ensure accuracy and relevance; and
• Assists with special projects as needed.

Required Qualifications:

• Experience collaborating and communicating effectively with individuals of differing needs;
• Excellent accuracy and attention to detail;
• Ability to engage and communicate with empathy to provide excellent customer service through verbal and written communication;
• Ability to act with tact and diplomacy;
• Ability to work independently to prioritize daily work activities and willingness to be flexible; and
• Skill in the use of Microsoft Office Suite (Word, Excel, PowerPoint) and creation of marketing materials.

Preferred Qualifications:

• Knowledge of basic Human Resources concepts and practices, or procedures related to benefits administration;
• Knowledge of accounting or payroll principles and practices relevant to reconciliation and internal controls;
• Experience with Human Resources Information Systems (HRIS) such as Ellucian Banner, and marketing material platforms such as Canva;
• Proficiency in Spanish; and
• Experience working in a higher education environment.

Instructions to Applicants: 

For full consideration, applicants must apply for Benefits Assistant - Hybrid at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover letter/Letter of Intent with Resume for review. 

Posting Open Date: July 3, 2025

For Full Consideration, Apply by:  July 17, 2025

Open Until Filled:  Yes