About the Department:

The Early Identification Program (EIP) is George Mason University’s college access program, which encourages the academic advancement of students who are the first in their families to attend college. EIP inspires students towards higher education and assists them to be equipped with the knowledge and skills to become productive and responsible global citizens. The program is designed to support students through program-sponsored activities, which include weekly tutoring/mentoring, Saturday sessions about college admissions, financial aid, goal setting, study skills, academic preparation in math and science, and family workshops for students and parents. EIP strategies are a driver to actualize George Mason University’s goal to grow EIP to serve more than 1,500 students in Northern Virginia each year.

About the Position:

Reporting to the Associate Director of Operations, Office Manager provides comprehensive leadership for daily administrative operations and customer service in a high-volume, student- and family-facing office. The position manages calendars and scheduling, coordinates communications, purchasing, office logistics, and technology resources, and supervises front-desk student/wage staff to ensure excellent service delivery. The Office Manager collaborates with the Operations & Events Manager to align staffing, communications, and logistics for major programs and events. This position is part-time (29 hours per week) with occasional evening or weekend work required.

Responsibilities:

Office Administration & Front-Facing Operations

• Manages complex calendars and scheduling for the Executive Director and unit leadership, coordinating internal and external meetings;
• Leads front-desk and reception operations in both Spanish and English, establishing professional, inclusive service standards and ensuring accurate, timely assistance to students, families, school partners, and campus stakeholders;
• Oversees daily office systems and administrative workflows, implementing process improvements that enhance efficiency, responsiveness, recordkeeping accuracy, and continuity of operations;
• Monitors centralized phone and email accounts, triaging inquiries, safeguarding confidential information, and ensuring compliance with university privacy policies and FERPA requirements;
• Develops and maintains a comprehensive inventory management system for instructional materials, office supplies, and event support items. Coordinates procurement, distribution, and resupply to ensure operational readiness throughout the program year; and
• Collaborates with Associate Director of Operations to recruit, train, schedule, supervise and evaluate student employees supporting office operations. Implements service standards, cross-training practices, and professional development opportunities to promote retention, accountability, and customer service excellence.

Financial & Compliance Processing

• Manages office procurement processes, including routine purchasing, P-Card transactions, supply and equipment inventory tracking;
• Support collection and organization of compliance documentation for programs serving minors; and
• Maintains records to ensure audit readiness.

Program Materials & Events Support

• Prepares student packets and materials;
• Assists with room reservations and event setup logistics;
• Maintains enrollment rosters and data entry systems;
• Supports faculty and mentor onboarding documentation during summer cycles; and
• Supports unit events through administrative coordination such as room reservations, materials preparation, registration tracking, and on-site logistical assistance as needed, while deferring strategic event leadership and vendor management to the Operations & Events Manager.

 Unit & UL Division Support/Service

• Attends and actively participates in occasional divisional all-staff meetings, trainings, and other mandatory events, including in-person events at the Fairfax Campus to stay informed, support professional development, and contribute to a cohesive and effective team environment across University Life;
• Prepares correspondence, maintaining shared files, and ensuring alignment across program priorities and university deadlines; and
• Manages coordination with IT and Facilities for maintenance, repairs, technology support, space moves, and renovations.

Required Qualifications:

• Knowledge of office administrative procedures and best practices;
• Knowledge of office systems, purchasing, and scheduling tools;
• Skill in organizing and maintaining electronic and physical records;
• Ability to communicate effectively with students, families, and partners;
• Ability to work accurately and efficiently while balancing multiple priorities;  
• Ability to handle confidential information with discretion;
• Skill in Microsoft Office Suite (Word, Excel, Outlook, Teams); and
• Ability to follow established policies and procedures.

Preferred Qualifications:

• Proficiency in Spanish oral and written communication;
• Experience with university administrative systems (eVA, Banner, P-Card, Workday); and
• Familiarity with front-office customer service in student affairs or higher education settings.

Instructions to Applicants: 

For full consideration, applicants must apply for The Office Manager at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a Cover Letter/Letter of Intent with Resume for review.

Posting Open Date: March 17, 2026

For Full Consideration, Apply by:  March 31, 2026

Open Until Filled:  Yes