Salary/Position Classification

• 21.50 , Non-Exempt (Eligible for overtime)
• 5-20 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): No

Purpose of Position

This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.

The concourse lead manages and oversees an entire concourse, main concourse or upper concourse, and assures that each stand and employee have what they need to serve quality food items, follow sanitation requirements, and gives the customer top quality service.

Duties & Responsibilities

• Oversees food preparation, ensuring compliance with health, safety, food handling, and hygiene standards
• Ensures customer satisfaction Handles customer complaints, resolving issues in a diplomatic and courteous manner answers questions from concession employees in a timely and accurate fashion.
• Assists customers with questions Has the ability to assist employees with balancing a cash register at the beginning and end of the shift, and sales at the end of shift.
• Prepares and submits reports and other documentation requested by the concession manager.
• Oversee the employee in the stands
• Fill in where needed
• Help with prep work as needed
• Assist the concession manager and assistant manager with any clean up needs throughout the building after an event.
• Performs other related duties as assigned - (Essential)

Required Competencies

• Strong supervisor and leadership skills
• Excellent interpersonal skills with a focus customer service
• Excellent time management skills
• Excellent organization skills and attention to detail
• Familiarity with food handling, safety, and other food guidelines
• Good verbal communication skills
• Ability to operate available equipment, such as cash registers and food equipment
• Basic mathematical skills, as needed to make change
• Knowledgeable about company's products and services, and customer-related policies
• Ability to work efficiently and quickly
• Must be able to work as part of a team

Minimum Requirements

• Withstand prolonged periods of standing
• Ability to lift up to 15 pounds
• Availability to work nights, weekends, and holidays as requested

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

To Apply

For full consideration, applications must be received by the closing date and include the following materials:


Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week.

Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include resume, cover letter reviews, and interview preparation. Please schedule an appointment through Hawk Central or email us at und.careerservices@und.edu.