Salary/Position Classification

• $39,500 annual, Non-Exempt (Eligible for overtime)
• 40 hours per week
• This position will work onsite.

Purpose of Position

The Assignments Coordinator, Residence Halls assists in the administration and management of residence hall assignments and has primary responsibilities related to assigning residential students to residence hall rooms, supervision and day-to-day monitoring, reconciling and auditing of the assignments, room change process, meal plan and ensuring levels of customer service are maintained. This position will also provide training to residence hall supervisors and support staff related to room assignments process.

Duties & Responsibilities

Core Responsibilities

• Lead and manage the day-to-day operations of residence hall assignments with accuracy, care, and consistency.
• Monitor and audit assignment records, occupancy reports, enrollment status, eligibility, exemptions, cancellations, billing, no-shows, and room changes—keeping our systems organized and up to date.
• Oversee the room selection lottery, including building databases, managing timelines, and ensuring a fair and transparent process for all students.
• Review and evaluate special housing requests, including medical and ADA accommodations, with thoughtfulness and confidentiality.
• Prepare essential housing documentation, including assignment notifications, leasing agreements, and inventory reports, using housing software and databases.
• Support and train housing staff, from residence hall supervisors to service center assistants, on processes related to assignments, leasing, and room changes.
• Manage change requests for rooms, roommates, residence halls, and meal plans with clarity and responsiveness.

Systems, Reporting & Process Improvement

• Audit and ensure accurate data flow between housing software systems and campus platforms, identifying and resolving discrepancies.
• Partner with system administrators and NDUS contacts to troubleshoot technical issues and improve interface performance.
• Maintain accurate records in line with departmental, university, and legal standards for confidentiality and data management.
• Generate weekly reports and actionable data to keep processes transparent and efficient for both staff and students.
• Identify and recommend improvements to streamline housing operations and enhance the student experience.

Customer Service/Student Support

• Works with supervisor and departmental marketing personnel in communicating important deadlines and related information to students, parents and other constituents.
• Greets and maintains high levels of customer services addressing callers, students, parents, guests, co-workers, and University personnel in a friendly and helpful manner.
• Follow up with students, parents and others as necessary to resolve assignment related issues.
• Represent Housing at university recruiting and orientation programs; serve as a resource answering questions related to assignments, leasing, housing eligibility and general services.

Required Competencies

• Strong understanding of data management, including database systems, basic accounting principles, and reconciliation processes
• Proficiency in Microsoft Office Suite, particularly Excel and Word, with the ability to create and manage complex spreadsheets, reports and documentation
• Proven ability to manage multiple tasks and projects simultaneously, with strong attention to detail and a high level of accuracy
• Demonstrated experience working independently and with a team, setting priorities, maintaining accountability in a fast-paced environment
• Strong analytical and problem-solving skills, with the ability to troubleshoot system process issues effectively
• Excellent verbal and written communication skills, with the ability to convey information clearly to students, staff, and campus partners

Minimum Requirements

• Associate's degree
• 1 years experience managing multiple projects and priorities
• 1 year experience in an office or educational environment
• 1 years experience in an active customer service role
• Successful completion of a Criminal History Background Check

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• Bachelor's degree
• 1+ years of supervisory experience
• Experience with Campus Connection
• Experience with campus housing management software