Salary/Position Classification

• $13.00 hourly, Non-Exempt (Eligible for overtime)
• 8-15 hours per week
• 100% Remote Work Availability: No
• Hybrid Work Availability (requires some time on campus): No

Purpose of Position

This is a part-time, non-benefited position. Only UND students are eligible to be hired in this position.

Duties & Responsibilities

• Information Services
• Maintain a welcoming and approachable environment for users of the Memorial Union, by providing superior customer service to guests in person, through email, and through the multiline phone.
• Maintain knowledge of campus services and resources, as the Memorial Union Information Desk serves as one of the primary campus hubs to provide UND and community event information, campus directory information, campus maps and building location information.
• Event Scheduling
• Maintain knowledge of event and reservation policies.
• Utilize a computerized event management system to view events and run daily reports.
• Work closely with MU Building Managers during evenings and weekends to provide frontline troubleshooting for event planning challenges or late equipment requests as needed. 
• General
• Coordinate games equipment checkout.
• Work closely with supervisor for lost and found processes.
• Support Memorial Union building emergency response processes.
• Collaboration to troubleshoot procedures involved with a new workspace.
• Miscellaneous projects as assigned.

Minimum Requirements

• Ability to work a flexible schedule, including both evenings and rotating weekends.
• Ability to attend all mandatory Memorial Union staff training and meetings.
• Customer service experience.
• Ability to work independently without close supervision.
• Willingness to ask questions.
• Excellent written and language skills.
• Ability to work with diverse groups.
• Ability to adapt to changing procedures and technologies.
• Computer skills focused on Internet navigation and data entry.
• Ability to problem solve creatively and effectively.
• Ability to manage time and projects well.
• Successful completion of a criminal history records check.
• Enrolled at the University of North Dakota in a minimum of one credit for the semester of employment.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the US and to complete the required employment eligibility verification form upon hire. This position does not support visa sponsorship for continued employment.

Preferred Qualifications

• General knowledge of UND campus buildings, services, and website resources.
• General phone skills.
• Knowledge of general office equipment.

To Apply

For full consideration, applications must be received by the closing date and include the following materials:

• Resume

Please include in the application if you are currently or have in the past 12 months been employed with the University of North Dakota, the North Dakota University System or any other North Dakota State agency. If so, include which agency/department, as well as how many hours you work a week.

Career Services is here to help students looking for student employment positions at UND by offering individual sessions that include resume, cover letter reviews, and interview preparation. Please schedule an appointment through Hawk Central or email us at und.careerservices@und.edu.