Join a purpose-driven team where people come first – always.

At UPA, our vision is simple but powerful: “Our people by your side.”

We’re a not-for-profit organisation that supports communities right across NSW, with services in Home Care, Residential Aged Care, and Retirement Living.

The Opportunity

We’re growing our People & Culture (P&C) team and looking for a passionate, proactive Business Partner to support and guide our leaders and staff. Reporting to the P&C Manager, you’ll bring your HR expertise to a portfolio of services, helping drive real outcomes that matter for our people.

In this hands-on generalist role, you’ll partner closely with managers across UPA to provide expert HR advice, navigate complex ER/IR matters, and deliver people-focused solutions that support positive culture, development, and performance.

This role is based at our Wahroonga office, with flexible hybrid work arrangements available.

What You’ll Be Doing

• Act as a trusted advisor to leaders and teams across your portfolio

• Manage complex employee relations and industrial relations matters

• Coach managers in performance, development, and engagement strategies

• Support organisational change and continuous improvement projects

• Lead policy review and development

• Collaborate with a close-knit, supportive P&C team

About You

You’re not just an HR practitioner – you’re a people person who thrives on helping others grow, navigate challenges, and succeed. You enjoy working in a values-driven environment and are ready to bring your voice and expertise to the table.

You’ll also bring:

• A degree in HR or related discipline

• Solid generalist HR experience (ideally in a multi-site or aged care/community setting)

• Strong knowledge of Australian employment law and IR frameworks

• Confidence in ER case management and workforce planning

• Excellent communication, coaching, and stakeholder management skills

• A proactive mindset and the ability to juggle priorities with ease

Why Join UPA?

We genuinely care about our people and offer benefits to support your wellbeing and growth, including:

• Competitive salary + not-for-profit salary packaging ($15,900 tax-free living expenses + $2,650 meals/entertainment)

• $500 retention bonus (after 6–12 months)

• $200 annual wellness allowance (after 12 months)

• Flexible work options & free on-site parking

• Corporate discounts on health insurance (Medibank)

• Supportive, friendly work culture – we look out for each other

• Employee Assistance Program

• Free uniforms and ongoing development opportunities

Ready to Make a Difference?

Click Apply Now to send your cover letter and resume. For a confidential chat or to request the position description, email us at: recruitment@upa.org.au

Learn more about who we are at: www.upa.org.au

We’re proud to be an inclusive and welcoming workplace. We encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, veterans, people with disability, and the LGBTQIA+ community. Let us know how we can support you in the recruitment process.