• Temporary Full Time (up to 24 months)
• Clerk Grade 5/6
• Package up to $120,807 pa. Package includes salary range ($97,027 pa to $107,059 pa), plus employer's contribution to superannuation and annual leave loading
• Office located in Greenacre (minimum 3 days in the office)

About the role:      

As a Project Technical Support Officer, you will facilitate the cyclical swap-out of end-of-life IT equipment as part of the ABW Laptops, Desktops and Equipment Replacement Project.

You will also provide broad-ranging Tier 1/2 Desktop Support to Fire and Rescue NSW users, troubleshooting and resolving issues of simple to moderate complexity arising from project activities, as well as BAU support.

About you:

• You would have a background in IT support and be proficient with Microsoft Windows
• Have some experience with service desk software, remote desktop applications, and using diagnostic tools
• Ability to participate in on-call or other emergency support arrangements as required.
• Basic knowledge of cybersecurity principles.

Essential Requirements:

•  Must have a certificate IV in a relevant discipline or equivalent working experience.
•  Must have a class C (car) driver’s license.
•  Must be willing to travel.

For more information on the role, please view the Technical Support Officer (project) - Client Infrastructure role description.

Should you require more information about this opportunity, please contact Tony Khoury, A/Manager IT Client Infrastructure on 0458 725 910.

About us:

FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW.  We are prepared for anything – helping anyone, anywhere, anytime.

Visit our Careers Page to learn more about Fire and Rescue NSW.

What we can offer:

• Work-life balance and flexible working arrangements
• Modern buildings and facilities
• Activity based working environment
• Free on-site gym and parking
• Ongoing training and development

Our commitment to diversity:

Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve.

We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQ, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages.

If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at recruitment@fire.nsw.gov.au

How to apply:

To be considered for this role, please provide an up-to-date resume which details your skills and experience as relevant to this role.

Please answer the following two targeted questions. It is recommended you draft your responses in a Word document then paste into the required field in the online application.

1. Describe in detail a time when you had competing priorities and how you decided on priority. Explain the situation and the outcome (maximum 400 words).

2. When replacing computer equipment such as laptops, desktops and printers, describe methodologies you have used to ensure a professional outcome. Provide specific details from your experience (maximum 400 words).

Visit the PSC website for helpful information on writing your application: https://iworkfor.nsw.gov.au/writing-your-application

Applications close: 21 May 2025, 11:55 PM

A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months.