Field Service Advisor

• Ongoing Full Time
• Clerk Grade 7/8
• Package up to $142,493 pa. Package includes salary range ($113,574 pa to $125,720 pa), plus employer's contribution to superannuation and annual leave loading
• Greenacre

About the role:      

The Field Service Advisor coordinates and provides technical oversight of on-call and afternoon shift mechanical, electrical, fabrication and body repair activities, while managing appliance repair, modification, and operational support programs across the FRNSW fleet.

The Field Service Advisor applies specialist technical and trade-based expertise to assess complex vehicle faults, operational damage and modification requirements, determine appropriate repair and recovery pathways, coordinate technical resources, and provide authoritative advice to support frontline operational capability and fleet availability.

About you:

You will be required to:

• Diagnose equipment faults and methods to be employed in the repair of such faults and allocate resources to resolve in a timely manner.
• Modify appliance stowage configuration to meet Operational requirements and maintain axle loading legal requirements.
• Maintain knowledge of the latest vehicle fabrication methods, accident repair and painting techniques by attending appropriate trade shows and conferences.
• Provide technical support and advice relating to heavy vehicle systems, emergency service appliance modifications, operational damage assessments, and fleet recovery strategies.

Essential Requirements:

• Demonstrated technical capability in a motor vehicle or appliance environment, including the ability to assess faults, determine appropriate repair pathways and provide technical advice to operational and maintenance staff.
• Current motor vehicle driver licence, with the capacity to obtain additional licences relevant to the role where required.

For more information on the role, please view the Role Description

Should you require more information about this opportunity, please contact Emad Loka, Director Fleet Management on 9742 7479.

About us:

FRNSW is one of the world’s largest urban fire and rescue services and is the busiest in Australia. Our overriding purpose is to enhance community safety, quality of life, and confidence by minimising the impact of hazards and emergency incidents on the people, property, environment and economy of NSW.  We are prepared for anything – helping anyone, anywhere, anytime.

Visit our Careers Page to learn more about Fire and Rescue NSW.

What we can offer:

• Work-life balance and flexible working arrangements 
• Modern buildings and facilities
• Free on-site gym and parking
• Partnership with Fitness Passport for ongoing staff and their families to access more than 390 gyms and pools at a discounted rate
• Study assistance for approved courses
• Leadership development programs
• Ongoing training and development

Our commitment to diversity:

Great people come from all walks of life and at Fire and Rescue NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community we serve.

We welcome people with diverse experience, skills and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, individuals who identify as LGBTIQ, people with disability, people with culturally and linguistically diverse backgrounds, and people of all ages.

If you are a person with disability and require specific arrangements to participate in the recruitment process, please contact the FRNSW Talent Acquisition Team by email at recruitment@fire.nsw.gov.au

How to apply:

To be considered for this role, please provide a cover letter and an up-to-date resume which details your skills and experience as relevant to this role.

Please answer the following two targeted questions. It is recommended you draft your responses in a Word document then paste into the required field in the online application. 

1. Please outline your experience in coordinating field service jobs & accident repairs
2. What is your experience with WH&S legislation, RTA heavy vehicle requirements and Australian design rules?

Visit the PSC website for helpful information on writing your application: https://iworkfor.nsw.gov.au/writing-your-application

Applications close: Tuesday 9^th June 2026 11:55pm

A talent pool may be created for ongoing and temporary opportunities of the same role or role type which become available over the next 18 months.