Employment Status: Permanent, full time
Days & Hours of Work: Monday – Friday, totalling 38 hours per week
Competitive Salary: Band 5 - $83,038 p.a. + 12% superannuation
Location: Council Office in Sandringham, with limited flexibility to work from home

About Us:

We are a passionate organisation, connected in our shared goal to be ‘sector leading’ in all that we do for the community and each other. Home to over 100,000 residents, Bayside City Council's enduring purpose is building extraordinary places, thriving communities, and better futures.

Bayside Council is an equal-opportunity employer committed to providing an accessible and safe working environment that embraces and values child safety, diversity, and inclusion. Our organisational strategy is made up of three priorities and we consider these in everything we do: Diversity, Equity & Inclusion, Customer Experience and Results Matter.

We want everyone to be as proud of what we are achieving – and excited about our future – as we are, and we are committed to working together to achieve this.

About the Role:

The Team Leader Rostering Support Officers provides operational leadership to staff responsible for responding to telephone calls and a range of other routine administrative tasks to support effective rostering processes. This includes oversight of the rostering support officers, induction and training, documentation and communication of operational processes to achieve consistency of outcomes.

 You will be responsible for:

• Leading and supporting Rostering Support Officers (RSOs) to ensure effective workforce deployment and service delivery outcomes.
• Building strong collaboration within and across the rostering team through establishment of effective rostering support processes and communication.
• Training and inducting new staff.
• Driving the provision of excellent customer service ensuring clients receive a positive experience in all their interactions with the service.

Key Selection Criteria:

To be successful in this role, you will bring the following skills and competencies:

• Tertiary qualification in business management, social sciences, health or related discipline would be well regarded.
• Demonstrated experience leading, coaching and developing staff is mandatory and in a fast paced rostering environment is desirable.
• Knowledge of aged and disability rostering software programs and experience of community care rostering processes would be well regarded.
• Intermediate level in Microsoft Office use.
• Ability to resolve issues through discussion and teamwork and to gain the cooperation of others in achieving outcomes.
• Ability to document processes to maximise effectiveness and consistency of client outcomes and resource efficiency. 
• Excellent communication skills and demonstrated experience in driving a positive customer service culture.
• Excellent time management and organisational skills.

Mandatory pre-employment requirements:

• Be willing to undergo and complete a satisfactory criminal history check.
• Provide or obtain an employment-based Working with Children check. 

What we can offer you in return: 

• A work life/balance through flexible and hybrid working arrangements.
• Generous leave provisions, including accrued time off, parental leave, three days of wellbeing leave per year, cultural and ceremonial leave, gender affirmation leave, plus the ability to purchase up to four weeks additional leave per year.
• Dedicated Staff Wellbeing programs, events and gym membership discounts.
• Learning and development opportunities so our people can grow and thrive.
• A parkland surrounding the office that is only a short 500m stroll to the beach.
• Free onsite staff parking plus hybrid vehicles that employees can book for work related travel, as required.

If you are ready to be part of our incredible organisation, and you think this role is the right fit for you, then we look forward to finding out more about you and what you would bring to this role.

How to apply:

1. To discover more about the role and responsibilities review the Position Description.
2. Provide a cover letter responding to the Key Selection Criteria and what has motivated you to apply for this role.
3. Click Apply to submit your application.
4. If you require reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager.

Applications close: Wednesday 1 July, 11:55pm

Please note - Shortlisting will commence prior to the closing date so we encourage you to submit your application as soon as possible.

If you would like to learn more about this opportunity or have any question, please contact Lisa Gallagher on 03 9599 4563 or via email lgallagher@bayside.vic.gov.au

Bayside City Council prides itself on its values of Respect Each Other, Own It, Work Together and Find Better Ways.

Bayside City Council proudly acknowledges the Bunurong People of the Kulin Nation as the Traditional Owners and Custodians of this land, and we pay our respects to their Elders, past, present and emerging as well as all Aboriginal or Torres Strait Islander community members with us today.

We are an equal opportunity employer committed to an equitable, diverse and socially inclusive work environment. We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQA+ people and people from culturally diverse backgrounds to apply for this opportunity.