Working Title: Assistant Database Manager

State Role Title: Information Technology Specialist I

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Business Services

Department: 300117 - Card Services

Pay Rate: Pay Range

Specify Range or Amount: $47,000 - $53,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 1/2/2025

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

Card Services is accepting applications for an Assistant Database Manager. This position will support the Database Manager with maintaining an accurate database at all times to assist in analyzing reports and providing services to the JMU community. They will also ensure accurate electronic access permissions are maintained by performing audits for all departmental users.

Duties and Responsibilities:

* Complete Card Services download from PeopleSoft into the CS Gold database daily
* Serve as primary point of contact for Conference Services - set up and generate all conference card requests
* Serve as primary contact for all departments needing specialty cards/early arrivals
* Process patron refunds including SV&C and meal plans
* Assist with maintaining the CS Gold Database by monitoring and activating/inactivating all patron records of faculty, staff, affiliates, contractors, etc. as appropriate
* Serve as backup to the Database Manager to ensure up to date and accurate recordings, including troubleshooting issues to patron records
* Assist Database Manager with inventory, maintenance records, billing and purchasing of all point of sale and card reader equipment used with the CS Gold System
* Prepare and send weekly dining reports to Aramark
* Serve as Departmental Access Coordinator by ensuring all audit reports and access request forms are completed and accurate. Includes granting access flags to requesting departments. Must comply with university policies.
* Keep departmental policy and procedures manuals updated
* Maintain accurate and up to date departmental calendar
* Assist in updates to the website
* Primary contact for One Book updates
* Assist Customer Service office during peak times (semester start up, orientation, etc.) with sales, refunds, financial responsibilities, as well as any other needs
* Other duties as assigned

Qualifications:

Required Qualifications:
* Advanced level of communication skills, both oral and written
* Strong troubleshooting skills with the ability to recognize and analyze problems while solving them in a timely manner and adhering to university and federal guidelines
* Strong working knowledge of Microsoft Office products, especially Excel and the ability and willingness to learn and adapt to new hardware and software on a regular basis
* Ability to work with diverse personalities including university personnel, parents, students, vendors
* Ability to work independently and as part of a team; ability to multi-task and prioritize several time-sensitive projects
* Excellent attention to detail (history of detailed record keeping)

Additional Considerations:
* Experience with PeopleSoft Student Administration and query language (including SQL) is a plus

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.