Working Title: Associate Director of Study Abroad Operations

State Role Title: N/A

Position Type: Administrative & Professional (Non-teaching Faculty)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: Center for Global Engagement

Department: 900107 - CGE Administrative Payroll

Pay Rate: Pay Range

Specify Range or Amount: $64,000-$66,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 1/9/2025

About JMU:

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision
To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. The university is committed to expanding diversity, fostering equity and inclusion, and supporting superlative teaching and scholarship. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

The Center for Global Engagement (CGE) is seeking an Associate Director of Operations. This position will report to the Director of Study Abroad, and supervise 2-3 team members on the operations side of the Study Abroad unit, including the Enrollment & Data Manager and the Fiscal Specialist. The Associate Director of Operations will provide a vision to all aspects of Study Abroad operations, including leadership of and policy development for financial management, data management, and enrollment management. Additionally, this position will serve as the primary point of contact for more than 100 faculty across all colleges within the university with regard to financial matters. This position will also be required to serve as a Program Director for study abroad programs on occasion.

The CGE promotes access, inclusion, and diversity for all students, faculty, staff, constituents, and programs. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Duties and Responsibilities:

- Serve as a member of the Study Abroad leadership team, alongside the Director and Associate Director of Programs, to assist in creation of overall unit strategy and plans for success.
- Provide direction for all aspects of Study Abroad operations, including supervision of members of the operations team, creating strategy for data and enrollment analysis, and creating strategy for financial management.
- Serve as a Program Director for Study Abroad programs, which includes being responsible for creating course syllabi and curriculum, working with academic unit heads, instructing a course, and grading student assignments.
- Direct the management of more than $10 million in tuition and fee revenue as related to all Study Abroad programming, including financial oversight of five semester programs, 100 faculty-led programs, three global graduate programs, and ten non-credit bearing international programs.
- Provide direction for the creation and implementation of a robust analytics system to track student data and enrollment trends, and evaluate current study abroad processes in creating complex datasets to better project and visualize unit growth
- Develop financial policies and procedures in collaboration with the Division of Finance as related to state, federal, university, and other relative regulations and laws, and provide oversight on the implementation of policies and procedures.

Qualifications:

Required:
- Master’s degree in business, finance, accounting, administration or related field
- Previous related experience, preferably in higher education setting working alongside faculty and administrators
- Demonstrated ability to handle complex financial records, budgets, and transactions
- Advanced capabilities in Microsoft Excel, including operational knowledge advanced formulas and functions; the ability to create spreadsheets and manipulate and analyze data; and the capacity to manage complex data sets and present information in a clear way
- Excellent time management and organizational skills with willingness and demonstrated ability to handle multiple tasks simultaneously, including long and short-term projects
- Ability to navigate multiple software systems to run queries and reports on student information and financial reporting
- Excellent written and oral communication skills with the ability to interact effectively and professionally with multiple campus partners

Preferred:
- Intercultural communication skills and ability to work with non-English speaking individuals
- Prior experience in an international office
- Knowledge of Terra Dotta and its advanced functionality
- Demonstrated knowledge of program budgets and overseeing financial procedures for study abroad
- Experience with strategic planning and program development
- Comfortable with training others on financial process and budget development; adept at public speaking
- Experience with instructing college-level courses
- Previous teaching experience in a college setting
- Experience supervising team members and aiding in their professional growth and development

Additional Posting Information:

JMU’s Dual Career and Community Resources Program is available for candidates that will be relocating to the area. For more information, please visit https://bit.ly/2OTF1NG.

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.