Working Title: Assistant Director of Advising and Student Services – Study Abroad Programs

State Role Title: N/A

Position Type: Administrative & Professional (Non-teaching Faculty)

Position Status: Full-Time

FLSA Status: Exempt: Not Eligible for Overtime

College/Division: Center for Global Engagement

Department: 900107 - CGE Administrative Payroll

Pay Rate: Pay Range

Specify Range or Amount: $53,000-$58,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: 1/19/2025

About JMU:

Mission
We are a community committed to preparing students to be educated and enlightened citizens who lead productive and meaningful lives.

Vision
To be the national model for the engaged university: engaged with ideas and the world.

Who We Are
Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. The university is committed to expanding diversity, fostering equity and inclusion, and supporting superlative teaching and scholarship. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

The Center for Global Engagement (CGE) is seeking an Assistant Director of Advising and Student Services. This position will report to the Associate Director of Study Abroad Programs, and directly supervise a growing team of study abroad advisors and student staff. The Assistant Director of Advising and Student Services, in supervision of other advising team members, will be responsible for supporting students in every phase of the study abroad process including pre-application advising, pre-departure support, on-program guidance when needed, and re-entry programming. This position will also provide leadership and direction of the scholarship process. This position will also be required to serve as a program director and an instructor on study abroad programs.

The CGE promotes access, inclusion, and diversity for all students, faculty, staff, constituents, and programs. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Duties and Responsibilities:

- Alongside the study abroad leadership team, create study abroad advising strategy and provide direction for a growing team of study abroad advisors and student staff.
- Oversee an advising portfolio of JMU study abroad programs and provide information to prospective study abroad students and their families about types of programs, program details, courses on offer, application assistance, scholarship opportunities, and other vital information via one-on-one advising conversations, the Study Abroad inbox, event support, and management of Study Abroad webpages.
- Provide direction on all aspects of student pre-departure processes including pre-departure orientations, scholarships selections, visa and passport processing, course enrollment, insurance enrollment, safety and risk management, family questions and concerns, and student withdrawals.
- Develop strategy for supporting students upon return to JMU to ensure the continuation of learning post-program by creating and maintaining a study abroad re-entry program, which may include the development, oversight, and instruction of an on-campus course.
- Collaborate with the program director of JMU’s Study at Oxford, Cambridge, and St. Andrews programs, and serve as primary program director for JMU’s exchange programs.
- Manage not-for-credit and external programs by liaising with internal and external partners, maintaining consortium agreements, and overseeing the transfer credit process where applicable.
- Serve as a program director and course instructor for study abroad programs, which includes being responsible for creating course syllabi and curriculum, working with academic unit heads, instructing a course, traveling abroad, and grading student assignments.

Qualifications:

Required:
-Master’s degree
-Demonstrated previous professional experience with student advising, preferably in an international education context
-Excellent written and oral communication skills with the ability to interact effectively and professionally with students and campus partners
-Excellent time management and organizational skills with willingness and demonstrated ability to handle multiple tasks simultaneously, including long and short-term projects

Preferred:
-Experience with instructing college-level courses
-Experience supervising team members and aiding in their professional growth and development
-Intercultural communication skills and ability to work with non-English speaking individuals
-Previous experience living, working, or studying abroad
-Prior experience in an international office
-Demonstrated knowledge of Terra Dotta

Additional Posting Information:

JMU’s Dual Career and Community Resources Program is available for candidates that will be relocating to the area. For more information, please visit https://bit.ly/2OTF1NG.

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.