Working Title: AV Production Specialist

State Role Title: Media Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Student Life and Involvement

Department: 300076 - Madison Union

Pay Rate: Pay Range

Specify Range or Amount: $44,000-$47,000

Is this a JMU only position? No

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? No

Beginning Review Date: May 6, 2025

About JMU:

James Madison University is a publicly funded university with a beautiful campus and a supportive community that is committed to preparing students for the future. The university offers excellent comprehensive benefits which include paid vacation, sick, parental, and community service leave in addition to 19 paid holidays a year; affordable health insurance; retirement through the Virginia Retirement System. We also offer a work-life balance and integration program, Balanced Dukes, that is designed to support the overall wellbeing of our employees and a Tuition Waiver Program that allows employees to have tuition waived for undergraduate and graduate level courses taken at JMU.

Visit our Prospective Employee site to learn more about what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

Facilities and Event Services in Student Life at James Madison University is currently seeking applicants for the Audio Visual and Production Specialist for Student Life. This position contributes to high quality service in the operation of three university facilities; has oversight of audio visual and production technology for the Office of Student Life professional and student staff; and this position develops and implements student staff training. This position serves as a campus security authority under the Jean Cleary Campus Safety Act.

The Division of Student Affairs includes University Career Center, Center for Multicultural Student Services, Community Engagement and Volunteer Center, Counseling Center, Dean of Students, Disability Services, Student Accountability & Restorative Practices, Residence Life, Student Life, University Health Center, University Recreation, and Well Dukes. The division is an integral part of the campus community and works collaboratively with the other divisions of the university in supporting the mission, vision, and values of the university. Successful candidates will embody the values of Student Affairs at James Madison University and will infuse these values in their day-to-day practice.

Student Affairs Values:
Focusing on Students
Leading Courageously
Transcending Boundaries
Creating Belonging
Embracing Innovation and Change
Honoring and Valuing Our Staff
Prioritizing Health and Well-Being

Duties and Responsibilities:

Technical configuration and maintenance:
Coordinate the technical support of venues and events in the Festival, SSC and the Union (Facilities and Event Services, FES), Memorial Hall, and outdoor spaces that fall under the purview of the Office of Student Life.
Maintain current knowledge on practices pertinent to the position. Needs to drive a vehicle to various locations under the Office of Student Life purview.

Supervision, training, and development:
Supervision of student staff.
Design, implement, and conduct staff development and performance evaluations for student staff.
Hire, train, supervise and schedule student employees.
Develop, coordinate, implement, and assess a comprehensive student employee development program designed to enhance the leadership and professional skills of all FES student employees.
Facilitates cross-training for student staff for Audio/Visual production and connects training with departmental learning outcomes.

Scheduling and Event Services Support:
Assist the Student Life building managers in the design, installation, engineering, and operation of the light, sound and video equipment in all event spaces.
Work with the Scheduling team in any pre-event production preparation. Provide on-site support for production heavy events.
Troubleshoot and respond to issues and requests.
Delivers exemplary customer service.
Routinely provide AV event onsite during events under Student Life purview.

Equipment Management:
Performs scheduled inventory audits, preventive maintenance, software, and firmware
updates on AV equipment.
Direct responsibility for the coordination of repair and maintenance of fixed assets
and other AV/Technology equipment.
Propose cost-saving strategies and be informed on new AV technologies.

Departmental contribution and professional development:
Contribute to the success of the Office of Student Life.
Minimum 20 hours professional development annually.
Serve on institutional, divisional, department committees and coordinate initiatives with university groups as appropriate.

Other duties as assigned.

Qualifications:

Required:
-Knowledge of current information technologies, including but not limited to audio and video technology, projection and presentation systems, conferencing systems, Microsoft Office applications.
-Knowledge of troubleshooting techniques and methods related to audio/video technology equipment.
-Knowledge of computer hardware, software, cabling, terminations, cable testing, and networking basics. Knowledge of and ability to follow university policies and procedures
-Ability to maintain and troubleshoot computer, audio, and video equipment hardware and software.
-Ability to communicate effectively, verbally, and in writing, and to relate to others in a professional, helpful manner.
-Ability to work independently while contributing to team environment.
-Ability to effectively identify and resolve problems.
-Ability to establish and maintain effective working relationships with other department staff, faculty, students, and external stakeholders

Additional Posting Information:

Working hours: Tuesday - Saturday, 3:00pm-11:00pm

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.