Working Title: Event Operation Assistant (EOA) - IE

State Role Title: Institutional Employment/Federal Work Study

Position Type: Institutional Employment

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Student Life and Involvement

Department: 300078 - Madison Union - Sched and Ops

Pay Rate: Hourly

Specify Range or Amount: $12.77

Is this a JMU only position? N/A

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 02/02/2026

About JMU:

Located in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is approximately 120 miles from Washington, D.C. and Richmond, VA. With a population of just over 53,000, Harrisonburg is one of the most diverse communities in the Commonwealth of Virginia. JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and inclusive environment for students, faculty and staff. The student body includes approximately 20,000 undergraduate and 1,900 graduate students, with over 1,000 full-time instructional faculty.

General Information:

Event Operation Assistants (EOA’s) ensure all programming in The Union supported spaces, is effectively supported and that customers’ needs are fulfilled, while ensuring Building Policy is respected and enforced as necessary

Duties and Responsibilities:

•Routinely tour the facility, assisting in the cleanliness and ensuring that guests are utilizing spaces respectfully.
•Assisting with setups for all Union-supported spaces and any additional customer requests
•Train student groups and guests on proper building etiquette.
•Maintain all front desk operations such as answering/transferring phone calls, collecting lost and found items, providing academic key checkout support, and assisting guests with various questions and needs.

Qualifications:

Desired preferences
• Knowledge of basic office environment, including answering and transferring phone calls
• Ability to work in a fast-paced and flexible environment
• Punctuality, dependability, positive attitude, and great communication
• Ability to work under pressure and provide great customer service

Additional Posting Information:

Students are scheduled around their academic classes and are expected to work an average of 6 hours per week with opportunity to pick up additional shifts as desired.

Conditions of Employment:  

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability-svcs@jmu.edu. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.