Working Title: Insurance and Office Coordinator - Intercollegiate Athletics

State Role Title: Administrative and Office Specialist III

Position Type: Full-time Staff (Classified)

Position Status: Full-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Intercollegiate Athletics

Department: 300041 - Sports Medicine

Pay Rate: Maximum Starting

Specify Range or Amount: $48,891

Is this a JMU only position? No

Is this a grant-funded position? N/A

Is this a Conflict of Interest designated position? No

Beginning Review Date: 02/27/2026

About JMU:

At James Madison University (JMU), we’re more than just a publicly funded institution — we’re a vibrant, welcoming community located on a stunning campus where innovation, collaboration, and personal growth thrive. Our mission is to prepare students for a bright future, and we believe that starts with supporting the people who make it all possible: our employees.

Why Work at JMU?
We offer a comprehensive benefits package designed to support your professional journey and personal wellbeing:
• Generous Leave: Enjoy paid vacation, sick leave, parental leave, community service leave, and 19 paid holidays annually.
• Comprehensive Health Coverage: Access high-quality health insurance options that fit your needs.
• Retirement Options: Plan for your future with retirement benefits through the Virginia Retirement System.
• Employee Well-Being: Our Balanced Dukes program promotes wellness and work-life integration through resources, events, and support.
• Tuition Waiver Program: Advance your education with our tuition waiver program for undergraduate and graduate courses taken at JMU.

At JMU, we believe in Being the Change — and that starts with creating an environment where you can grow, contribute meaningfully, and feel supported every step of the way.

Discover what makes JMU a great place to work: bit.ly/JMUEmployment

General Information:

James Madison University, a Division I member of the NCAA and SunBelt Conference, is seeking an Insurance and Office Coordinator for the Department of Sports Medicine. This position is full-time and includes an excellent benefits package. Anticipated start date is May 1, 2026.

The Insurance/Office Coordinator will work under the supervision of the Associate AD for Integrated Health and Sports Performance and will work closely with the JMU Team Physicians & Physician Assistant and Staff Athletic Trainers. This selected candidate will support the vision of JMU, Intercollegiate Athletics, and the Sports Medicine Office by coordinating the administrative and health insurance records for student athletes and providing administrative and general support to the office. The candidate will be expected to maintain a high level of communication, outstanding interpersonal skills, and professionalism as a member of the JMU Sports Medicine Staff.

Duties and Responsibilities:

Duties and Responsibilities including but not limited to:

• Following appropriate JMU and NCAA policies and guidelines
• Maintaining HIPAA compliance for the privacy and confidentiality of all confidential/sensitive information.
• Coordinating all aspects of student athlete health insurance including:
  
  • Providing customer service to student athletes, parents, guardians, medical providers, and insurance companies on the insurance process and records.
  • Filing medical insurance claims
  • Managing the electronic billing process
  • Obtaining, preparing, reviewing, and providing related paperwork for processing.
  • Ensuring all medical documentation is completed correctly, filed appropriately and is easily accessible for audit purposes.
  • Assist in proper filing of medical claims
• Assist the ABO & Assoc AD of Integrated Health & Sport Performance with Sports Medicine budget reconciliation and reporting.
• Assist the Assoc AD of Integrated Health & Sport Performance, team physician, and sports medicine staff with general administrative support and customer service including:
• Answering phone calls, paperwork, filing health records, correspondence, and similar tasks as directed.
• Provide oversight for Sports Medicine office inventory and purchase necessary supplies and equipment, including:
  
  • Process all pre-approval forms, eVA, and other documents in a timely manner to ensure the desired goods and services are provided as requested.
  • Complete credit card reconciliation accurately and in a timely manner
  • Maintain and update files and databases constantly to ensure information required for NCAA compliance is current and easily accessible.
• Provide timely and accurate processing and scheduling of Sports Medicine staff travel, including reimbursements, travel authorizations, travel arrangements, accounting vouchers, correspondence and other documents as they occur in accordance with VA state guidelines.
• Assist Assoc AD of Integrated Health & Sport Performance with performance meeting scheduling for athletic programs.

Qualifications:

Required:

• Experience communicating daily with secondary insurance providers to help approve medical claims for athletic-related injuries
• Experience working with student athlete’s primary insurance companies to get pre-authorization for medical tests and procedures.
• Ability to effectively communicate (oral and written) with multiple parties within the athletics department, campus, and surrounding community, as well as with insurance companies.

Preferred:

• Background in medical office management and/or administrative assistance
• Proficiency in Excel/Microsoft Office
• Strong interpersonal and communication skills

Additional Posting Information:

Conditions of Employment:  

Employment is contingent upon the successful completion of a criminal background check.

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are an individual with a disability and need assistance searching or applying for jobs please contact us at (540) 568-3597 or jobs@jmu.edu. You may also visit the JMU Human Resource Office, located at 752 Ott Street, Harrisonburg, VA 22807 and we will be happy to assist you.