Working Title: UCC Operations Student Assistant - IE

State Role Title: Institutional Employment/Federal Work Study

Position Type: Institutional Employment

Position Status: Part-Time

FLSA Status: Non-Exempt: Eligible for Overtime

College/Division: Student Life and Involvement

Department: 100358 - University Career Center

Pay Rate: Hourly

Specify Range or Amount: $12.77

Is this a JMU only position? N/A

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 03/02/2026

About JMU:

Situated in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is a vibrant community with a population of approximately 52,000. Harrisonburg is conveniently located approximately 120 miles from Washington, D.C. and Richmond, VA.

JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and supportive environment for students, faculty and staff. The student body includes approximately 21,000 undergraduate and 1,800 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

The University Career Center’s mission is to Empower students. Cultivate opportunities. Forge partnerships. Launch careers.

We are seeking an Operations Student Assistant for the 2026-2027 academic school year to provide general office support for about 8-12 hours per week.

Benefits of becoming an Operations Student Assistant

As an Operations Student Assistant, you will serve as the first point of contact at the Career Center, building strong communication and customer service skills in a professional setting.

This role offers the chance to strengthen organization and problem-solving abilities while working collaboratively as part of a team.

You’ll also gain behind-the-scenes insight into the career development process and access resources that can support your own career goals.

Most importantly, the experience you gain in this role will help you build transferable skills that apply to any career path you choose.

Duties and Responsibilities:

Greet and assist all Career Center guests, including students, employers, and visitors, serving as the first point of contact and delivering professional, welcoming, and responsive customer service.

Answer incoming calls promptly and professionally, addressing questions and resolving issues efficiently

Conduct friendly phone calls to JMU graduates about their career outcomes and accurately record their information (their first job or graduate program after graduation).

Provide Career Closest support which could include sorting donations, organize closet and maintain general upkeep

Schedule student appointments with UCC Career Advisors.

Approve job and internship postings in Handshake.

Provide administrative support to UCC staff as needed with office projects.

Provide programmatic support for UCC events such as the Career Fairs

Qualifications:

Be a full-time student

Have availability during business hours 8 am-5 pm Monday-Friday

Be detail-oriented

Be able to work intentionally

Be willing to learn new skills required to complete job responsibilities.

Additional Posting Information:

As a result of working as Operations Student Assistant, a student will gain experience in the following NACE competencies

By the end of this role, students will be able to:

Demonstrate dependability, punctuality, confidentiality, and accountability in daily work (Professionalism).

Communicate clearly and courteously with diverse stakeholders in person, by phone, and via email (Communication).

Collaborate with colleagues to ensure smooth office operations and provide support when needed (Teamwork).

Identify and resolve routine front-desk issues, knowing when to escalate more complex problems (Critical Thinking).

Accurately use of Handshake for scheduling, check-in, or other front-desk software to manage office workflows (Technology).

Reflect on personal strengths and areas for growth, setting goals to enhance their professional development (Career & Self-Development).

Conditions of Employment:  

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability-svcs@jmu.edu. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.