Working Title: Student Case Administrator - Restorative Practices - IE

State Role Title: Institutional Employment / Federal Work Study

Position Type: Institutional Employment

Position Status: Part-Time

FLSA Status: N/A

College/Division: Student Life and Involvement

Department: 300171 - Student Accountability & Restorative Prac

Pay Rate: Hourly

Specify Range or Amount: $12.77/hour

Is this a JMU only position? N/A

Is this a grant-funded position? No

Is this a Conflict of Interest designated position? N/A

Beginning Review Date: 03/25/2026

About JMU:

Situated in the heart of Virginia’s beautiful Shenandoah Valley, the city of Harrisonburg is a vibrant community with a population of approximately 52,000. Harrisonburg is conveniently located approximately 120 miles from Washington, D.C. and Richmond, VA.

JMU is a selective, public institution with a growing national reputation for offering experiences that lead to an outstanding education and supportive environment for students, faculty and staff. The student body includes approximately 21,000 undergraduate and 1,800 graduate students, with over 1,000 full-time instructional faculty.

JMU offers thriving programs in the liberal arts, science and technology, and professional disciplines at the undergraduate, master’s and doctoral levels. JMU has achieved national recognition for the high quality of its academic programs, focus on maintaining strong student/faculty interaction, and innovative faculty research.

General Information:

Student Case Administrators (SCAs) are undergraduate students who conduct one-on-one Individual Accountability Case Reviews for students who are alleged to have violated university policy. In Individual Accountability Case Reviews, SCAs evaluate evidence to determine whether or not the Responding Party is responsible for violating policy and, if applicable, assign outcomes. Student Case Administrators are undergraduate staff members in the Office of Student Accountability and Restorative Practices who participate in staff training and professional development; assist with various programs, outreach opportunities, and educational programs; and collaborate in the recruitment of volunteers. Student Case Administrators are selected in collaboration with the Student Government Association.

Disclaimer:
There are three types of Student Case Administrators. This position is focused on working with OSARP’s Restorative Practices. The other SCA positions focus on working with OSARP’s Personal Success programs or OSARP’s Substance Education programs. If you are interested in multiple SCA positions, please fill out a separate application for each SCA position.

Duties and Responsibilities:

Demonstrate a commitment to the Office of Student Accountability and Restorative Practices, its mission and its outcomes, and to the value statements of the Division of Student Affairs and the University.

Maintain confidentiality as required by the Family Educational Rights and Privacy Act regarding the non-disclosure of educational records; maintain confidentiality of other sensitive information.

Hear cases for students alleged to have violated JMU policies; weigh evidence to determine if policy was violated and, if applicable, assign appropriate educational outcomes.

Actively participate in weekly meetings pertaining to hearing cases.

Serve as a key staff for Restorative Practices tasks, including but not limited to:
- Assist with the coordination and facilitation of Restorative Processes and programs, which may include workshops, classes, and Circle Processes, as deemed appropriate. These facilitations of processes and programs could be in the evening, usually numbering up to 4-5 a semester based on the needs of the office.
- Schedule and conduct one-on-one Restorative Intake meetings with students, as deemed appropriate.
- Actively participate in weekly Restorative Practices team meetings.
- Participate in community outreach initiatives.
- Assist with marketing efforts for Restorative Practices.
- Assist in the maintenance of Restorative Practices case information, electronic documents, and other information.
- Assist the Restorative Practices Coordinator and Assistant Director in researching and improving the restorative programs, including the design of resources for programs and trainings.

Assess professional progress and receive feedback through weekly or biweekly meetings with supervisor; Participate in formal staff evaluation processes.

Participate as an active member of the administrative staff in the Office of Student Accountability and Restorative Practices, including attendance at all staff meetings

Assist the OSARP staff in the recruitment and hiring of Student Case Administrators for the upcoming year, as needed.

Attend Staff Training prior to commencement of duties; participate in ongoing training and professional development including but not limited to Restorative Practices Staff Meetings, All Staff Meetings, and additional professional development.

Maintain confidentiality and other legal requirements, including but not limited to:
- Responsible employee reporting to the Title IX Office (per JMU policy)
- Crime reporting as a Campus Security Authority (per the Clery Act)
- Maintenance of student educational records (per FERPA)

Assist with additional projects and duties as assigned.

Qualifications:

Maintain confidentiality as required by the Family Educational Rights and Privacy Act regarding the non-disclosure of educational records; maintain confidentiality of other sensitive information.

Must meet eligibility requirements as outlined in the JMU Student Employee Handbook.

Additional Posting Information:

Required Application Materials:
1. Resume
2. Your response to the following Supplemental Questions: (this will be submitted as “Other Document 1” in the documents upload)

- Question 1: Please write 1-2 paragraphs explaining why you are interested in this position and how you believe you would be a good fit for the role.

- Question 2: The Office of Student Accountability and Restorative Practices’ mission statement is: We facilitate student development and restoration through a fair process that holds students accountable to community and university standards in order to support student and community success. In 1-2 paragraphs, describe which parts of this mission statement you feel are the most important and why.

Optional Application Materials:
1. Cover Letter


In the references section of this application, the application will require information for three personal/professional references. Please do your best to provide information for three references. If you are not able to provide three references, that is okay. Please provide the references that you are able to, and fill in the other reference spaces with your information (your name, your email, etc.).

Conditions of Employment:  

Students must be degree-seeking students, enrolled on at least a half-time basis (6 credits for undergraduate and 5 credits for graduate).

E-Verify Notice: After accepting employment, new hires are required to complete an I-9 form and present documentation of their identity and eligibility to work in the United States. James Madison University uses the E-Verify system to confirm identity and work authorization.

EEO Statement:

James Madison University is committed to creating and supporting a diverse and inclusive work and educational community that is free of all forms of discrimination. This institution does not tolerate discrimination or harassment on the basis of age, color, disability, gender identity or expression, genetic information, national origin, parental status, political affiliation, race, religion, sex, sexual orientation or veteran status.

We promote access, inclusion and diversity for all students, faculty, staff, constituents and programs, believing that these qualities are foundational components of an outstanding education in keeping with our mission. The university is interested in candidates whose experience and qualifications support an ongoing commitment to this core quality.

Anyone having questions concerning discrimination should contact the Office for Equal Opportunity: (540) 568-6991.

Reasonable Accommodation:

If you are a student with a disability and need assistance please contact the Office of Disability Services at (540) 568-6705 or disability-svcs@jmu.edu. You may also visit the Office of Disability Services, located in the Student Success Center, Suite 1202 and they will be happy to assist you.