About Us - Values Overview

Department Summary

Administrative Information Support Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

Position Overview

This position will provide support for desktops, printers, networked devices, and other computing efforts by the Administrative Information Technology Services team. This position will also assist the IT supervisor with technology deployment, and system administration responsibilities. This position will have direct day to day coordination with vendors working in conjunction with the department IT infrastructure. This position will be directly involved with deploying and supporting desktops and users. This position will serve in an operational capacity for systems provisioned by AITS that will provide resources to the campus. community. This position will serve in a backup and on call role for the areas of direct operational responsibility.

Minimum Qualifications

Associate's degree in related field and four years of related computing work experience; or any equivalent combination of education, training, and experience. Employees in this job may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure and they must be able to maintain the security and integrity of the infrastructure related to this role.

Knowledge, Skills and Abilities

Prior experience with specific systems, equipment and software may be specified as needed by department. Knowledge of principles of computing and communications networks, and characteristics of computing hardware and software used in distributed environment. Ability to operate computer keyboards and to install computer hardware. Ability to assimilate, retain and utilize technical and applications oriented information.

Preferred Qualifications

The preferred candidate will possess the following additional qualifications: Knowledge and experience with application and package preparation and deployment using SCCM, Intune, JAMF or Group Policy. Practical experience with scripting and automation Knowledge and experience with application and package preparation and deployment using SCCM, Intune, JAMF or Group Policy. Considerable experience developing both technical and end user support documentation. Prior experience with designing and deploying audiovisual and collaborative technologies. Working knowledge of the maintenance and operation of retail point of sale systems. Knowledge of basic electronics repair and maintenance. Experience collaborating with cross campus departments in Higher Education environment. Strong written and verbal communications skills. Strong organizational skills and ability to simultaneously execute multiple projects.

Required License/Registration/Certifications

Job Duties

• Fulfill operational documentation duties for the desktops and other devices within the support spectrum of the primary duties of this position. Keep the Cross Function IT Support Supervisor apprised on all the operational documentational changes by ensuring the availability of said documentation.
• Provide desktop support, deployment, special projects, exceptional customer service in line with Transportation department goals and practices. Build new desktops according to AITS standards. Monitor warranty status to keep departments apprised for lifecycle planning. 
• Assist the Cross Function IT Support Supervisor with backup restores, server maintenance, application implementations, and IT planning. 
• OnCall during weekends, holidays, and off hours for systems and special events in Transportation 
• Assist the Cross Funct IT Support Supervisor in ensuring proper firewall and security operations for all systems within the primary area. Follow best practices guidelines to ensure security of all IT assets, including immediate installation of highly critical security patches or ensuring that proper workarounds are implemented. Work with the ITSS Information Security team to ensure proper security procedures. 
• Work with contracted firms to deploy various IT solutions. 
• Manage and assist the Cross Function IT Support Supervisor in the configuration and implementation of hardware and software installs. 
• Study current trends related to relevant systems and system security. 
• Ensure special project and nonrecurring assignments are carried out in professional and expeditious manner and with an acceptable level of quality. 
• Assist the Cross Function IT Support Supervisor with Active Directory and Group Policy 
• Provide environmental/AV device support and management. Proactively address issues and respond to connectivity failures in a prompt manner. 
• Other projects/tasks/duties as assigned by the Cross Funct IT Support Supervisor, Sr IT Support Manager, Director, and the AITS senior director. 

Physical Requirements

Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
Moving about to accomplish tasks or moving from one worksite to another.
Moving self in various positions to perform tasks in tight and confined spaces.
Operating machinery and/or power tools.
Operating motor vehicles or heavy equipment.
Repeating motions that may include the wrists, hands and/or fingers.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

Elevated temperatures.
Exposure to fumes or airborne particles.
Exposure to moving mechanical parts or vibration.
Low temperatures.
Noisy environments.
Outdoor elements such as precipitation and wind.

Work Schedule

In person Monday through Friday 8-5, with occasional night/weekend/on-call

Driving University Vehicle

Yes

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.