About Us - Values Overview

Department Summary

UNT Health is the academic clinical practice of the University of North Texas Fort Worth campus, where quality care meets quality education.
UNT Health primary and multispecialty care offices are located on the UNT Health Fort Worth, Denton and Dallas UNT System campuses, focusing on improving health outcomes to build healthier communities.
Care includes mobile health initiatives and extends to hospitals, surgery centers, long-term/continuing care centers, and in-home care.
UNT Health’s interprofessional teams work collaboratively to achieve an optimized treatment plan tailored to the individual patient.
Physicians, neurologists, nurse practitioners, pharmacists, social workers, psychologists, nurses and more work together while intentionally integrating healthcare students, residents, and fellows to deliver care to our community.

Position Overview

UNT Health is seeking to hire a Patient Access Representative to join our team. The Patient Access Representative will perform clerical duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Responsibilities of the position include but are not limited to: Scheduling appointments, billing patients, Compiling and recording medical charts, reports, and correspondence. Acts as a customer service representative offering assistance to patients.

Minimum Qualifications

High school diploma or GED and one year of customer service experience; or any equivalent combination of education and experience.

Knowledge, Skills and Abilities

• Ability to multitask in a busy environment while maintaining professional composure.
• Skilled in consistently completing assignments on time, accurately and with attention to detail.
• Excellent customer service and strong communication skills.
• Seeks opportunities to accept ideas; Not afraid to ask for help from leadership, when needed, to accomplish work goals; Ensures smooth transition of important information from one person or department to another;
• Participates actively and positively as part of a team to ensure the best outcome for the team, department, Customer and/or organization.
• Self-motivated and takes ownership on projects.
• Ability to work in high stress environment.

Preferred Qualifications

Bilingual

Job Duties

• Performs other duties as assigned to meet the ongoing needs of the department.
• Operate office equipment, such as voice mail messaging systems, spreadsheet, or other software applications to prepare reports, financial statements, letters, case histories, or medical records.
• Answer telephones and direct calls to appropriate staff. Schedule and confirm patient appointments, surgeries, or medical consultations.
• Maintain medical records, technical library, or correspondence files.
• Greet visitors, ascertain the purpose of visit and direct them to appropriate staff. Complete patient appointment check in and check out.
• Compile and record medical charts, reports, or correspondence, using a computer.
• Receive and route messages or documents, such as laboratory results, to appropriate staff. 
• Transmit correspondence or medical records by mail, email, or fax.
• Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
• Interview patients to complete documents, case histories, or registration. Gather patient insurance information and check eligibility.
• Maintain patient schedule prep and ensure it is completed within the directed timeframe.

Physical Requirements

• Repeating motions that may include the wrists, hands and/or fingers.
• Sedentary work that primarily involves sitting/standing.
• Moving about to accomplish tasks or moving from one worksite to another.
• Lifting and Moving objects up to 20 pounds.
• Communicating with others to exchange information.

Environmental Hazards

• No adverse environmental conditions expected.

Work Schedule

Monday-Friday 8:00-5:00 PM

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.