About Us - Values Overview

Department Summary

The Financial Aid & Scholarships (FAS) Office is committed to helping students achieve their educational goals by providing effective and meaningful financial aid assistance. FAS is responsible for processing financial aid applications, administrating various financial aid programs, and providing financial aid counseling to students and their families.

Position Overview

This position is responsible for the operational management of an assigned team within Financial Aid and Scholarships (FAS). Duties include oversight of daily operations, internal and external communications, development and implementation of departmental assessments/measures of initiatives and programs, and regulatory compliance monitoring.

Minimum Qualifications

Bachelor's degree in related field and four years of professional related experience; or any equivalent combination of education, training and experience.

Knowledge, Skills and Abilities

Proficiency in MS Office. In depth knowledge of financial aid processes, policies and procedures or ability to quickly assimilate. Ability to problem solve, multitask and organize in a fast-paced collaborative environment. Ability to effectively communicate. Develops and maintains effective working relationships. Remains current in profession.

Preferred Qualifications

Prior experience in financial aid administration.Thorough knowledge of federal and state rules and regulations related to functional area.Thorough knowledge of University policies and procedures related to functional area (or ability to rapidly assimilate).Prior supervisory experience.Prior experience with PeopleSoft.Strong problem solving skills.Strong critical thinking skills.Ability to communicate effectively with populations verbally and in writing.

Required License/Registration/Certifications

Obtain clearance to NSLDS within 30 days of hire.

Job Duties

• Supervise, mentor, and train the Case Management and Quality Assurance Team within the Financial Aid and Scholarship (FAS) office. 
• Manage and document the Financial Aid and Scholarship quality assurance process for financial aid award adjustments due to changes in enrollment, aid received, and/or eligibility for aid program/(s). 
• Manage and document the Financial Aid and Scholarship case management process for internal and external customer service support and financial aid counseling. 
• Assist in the training and mentorship of financial aid and applicable customer service staff regarding the financial aid and scholarship application process and eligibility for federal, state and institutional financial aid and scholarships. 
• Serve as main pointofcontact for internal and external Financial Aid and Scholarship (FAS) presentation and event request. Coordinate staff schedule for events. 
• Manages the case management escalation process and works with FAS leadership team to help ensure timely resolution. 

Physical Requirements

Communicating with others to exchange information.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday through Friday, 8-5pm, with occasional nights/weekends.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.