About Us - Values Overview

Department Summary

Administrative Information Technology Services (AITS) is uniquely positioned to support the University's mission by providing the primary university-wide, shared resources of computing hardware, software, data and voice communications, and technology to professional personnel on campus. AITS is called upon to provide computing and electronic communications resources when it can do so more effectively or more efficiently than separate units.

Position Overview

The UNT IT Help Desk provides technical support for UNT-supported systems (myUNT, Canvas, Microsoft 365, Wi-Fi, etc.) to the UNT community. We provide support to UNT students, faculty, and staff via email, phone, trouble tickets, live chat, and walk-up support. The UNT IT Helpdesk is part of Administrative IT Services (AITS). As a Help Desk Technician, you will take part in providing customer support to the UNT community.

Minimum Qualifications

•Excellent written and oral communication skills
•Good understanding of computers, mobile devices, and other tech products
•Experience using UNT-supported IT Services, like Microsoft 365, Canvas, MyUNT, etc.
•The ability to diagnose and resolve basic technical issues
•Proficiency in English
•Strong critical and analytical thinking skills

Knowledge, Skills and Abilities

•Excellent written and oral communication skills
•Good understanding of computers, mobile devices, and other tech products
•Experience using UNT-supported IT Services, like Microsoft 365, Canvas, MyUNT, etc.
•The ability to diagnose and resolve basic technical issues
•Proficiency in English
•Strong critical and analytical thinking skills

Preferred Qualifications

•Experience in an Information Technology role
•Experience working in a Customer Service or Call Center role

Required License/Registration/Certifications

Job Duties

• Identify and suggest improvements in procedures and services Documenting work in our ticketing system (ServiceNow) Escalating unresolved issues to the next level of support personnel Determining the best solution based on the issue and details provided by customers and walking them through the problem-solving process. 

Physical Requirements

Communicating with others to exchange information.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Monday through Friday 8-5. Evening and weekend shifts are common.

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 18 hours or less per week ending September 30, 2026.

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.