About Us - Values Overview

Department Summary

The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting.

We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve.
The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.

UNT is located in Denton, Texas, a growing city with a small-town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big-city attractions of Dallas and Fort Worth, about 40 miles away. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

Position Overview

This position is responsible for the day to day management of Certifications and Reporting overseeing customer service and processes related to the accuracy integrity of academic and student records and corresponding systems. Serves as an escalation resource for problem resolution. Work is performed within various student platforms and information systems, ensuring upgrades, maintenance and continuity. This role requires direct interaction with students, former students, faculty, and staff, to handle a variety of inquiries, often requiring diplomacy, critical thinking and problem resolution. Responsible for developing training and ensuring compliance with a range of institutional, state, and federal regulations.

This position requires a detail driven critical thinker who thrives in a fast-paced environment, is technically proficient in various software platforms and understands interdependencies. This role requires discernment and problem-solving to review escalations and complex and collaborative processes. Promotes and generates collaboration across teams to achieve a collective outcome. Creates a unified team that get results optimizing outcomes and impact that directly affects enrollment and retention.

Minimum Qualifications

Bachelor's degree and three year of related experience or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

* Skill in the use of standard office equipment and software.
* Ability to effectively use computer and information technology.
* Skill in using computer applications including word processing software or ability to quickly assimilate.
* Knowledge of principles and processes for providing high-quality customer service.
* Skill in telephone etiquette and courteous communication with public, verbally and in writing, evaluating information and address identified issues.
* Ability to work in a collaborative results-oriented environment.
* Ability to consistently exercise initiative, tact, diplomacy, and professionalism.
* Knowledge of standard office policies and procedures ability to quickly assimilate.

Preferred Qualifications

Required License/Registration/Certifications

Job Duties

• Manages a team of staff including hiring, training, development and mentoring, evaluating, planning, timekeeping, scheduling and assigning work activities. 
• Coordinates customer service, systems and technical processes, daily processing and monitoring workloads for a team that serves students, faculty, and staff across the university. 
• Ongoing support for programs and systems that facilitate enrollment and retention. 
• Provides strategic guidance and support while communicating a broad range of policy and procedural information to students, former students, faculty and staff. Interprets policy and aids stakeholders in resolution of problems including escalations and troubleshooting for their area of specialization. 
• Communicates and enforces timelines, policies and practices to ensure compliance with all state, federal and accrediting agencies. 
• Reviews and evaluates business processes for continuous improvement and proposes solutions to improve overall institutional and student success. 
• Performs system testing related to platform upgrades and business process changes. 
• Drafts, updates and maintains consistency across internal business process documentation. 
• Prepares, analyzes and monitors reports and statistical data to ensure compliance with university, state and federal regulations and in support of university goals. 
• Rapidly learns a variety of complex software systems and maintains technical proficiency to process, research, and respond to customer requests. 

Physical Requirements

Communicating with others to exchange information.
Sedentary work that primarily involves sitting/standing.

Environmental Hazards

No adverse environmental conditions expected.

Work Schedule

Mon-Fri 8a-5p with some overtime

Driving University Vehicle

No

Security Sensitive

This is a Security Sensitive Position.

Special Instructions

Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. 

Benefits

For information regarding our Benefits, click here.

EEO Statement

The University of North Texas System is firmly committed to equal opportunity and does not permit –and takes actions to prevent – discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking), and retaliation on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or veteran status in its application, employment practices, and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities. UNT System Administration promptly investigates complaints of discrimination, harassment, and related retaliation and takes remedial action when appropriate. System Administration also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist, or participate in a related investigation or proceeding.