Financial Aid Support Specialist

Job no: 492269
Position type: Full time
Location: Virginia Beach
Division/Equivalent: Regent University
School/Unit: Financial Aid
Categories: Staff & Administration

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Benefits

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.

Essential duties:

  • Answer simple and complex financial aid questions accurately and efficiently. 
  • Maintain an expert level knowledge base on federal, state, institutional, and external award programs. 
  • Stay current on other programs and policies that are important to students, such as admissions protocol, financial aid, international admissions, military affairs, and student housing.
  • Provide extraordinary service to both internal and external customers within the organization. 
  • Successfully navigate internal organization structures in support of a ‘one-stop-shop’ student experience. 
  • Field a high volume of contacts relating to financial aid, payment plans, and account collections.
  • Coordinates and participates in financial aid events.

Qualifications:

  • Bachelor's Degree or commensurate higher education experience required

Candidates must have:

  • Excellent verbal and written communication skills
  • Strong leadership skills
  • Commitment to Regent’s core values of Excellence, Innovation, and Integrity 

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.

Advertised: Eastern Daylight Time
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