Military Enrollment Coordinator
Job no: 492444
Position type: Full time
Location: Virginia Beach
Division/Equivalent: Regent University
School/Unit: CAS Block Admissions
Categories: Staff & Administration
Benefits
Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.
The Military Enrollment Coordinator (MRC) will assist the Director of the Military Affairs in coordinating and implementing a comprehensive plan to increase enrollment of military-affiliated students into the undergraduate and graduate level programs within Regent University. Recruiting efforts will primarily be in national regions as determined in order to exponentially increase lead generation, application, and enrollment rates both regionally and nationally. This position will serve as a point of contact for all military-related recruiting and admissions events and processes including educational and career fairs, local high school visits, local military installation visits, education center office hours, and local information sessions. This position will address questions and concerns of military-affiliated students throughout all aspects of the admissions process and represent all university programs at military events and installations.
Essential duties:
- Interact regularly with key office relationships, including military installations, education officers, and feeder organizations that support enrollment into Regent University.
- Formulate, interpret and/or implement operating practices while actively engaging with ESOs on all regional and national military installations.
- Maintain regular office hours, as set by installation policies, on local and regional military installations while exercising independent judgment when generating and qualifying leads for the university.
- Provide consultation and expert advice to the Enrollment Management leadership team regarding military-affiliated student enrollment and retention best practices.
- Conduct local information sessions and make regular visits to high school JROTC units.
- Investigate and resolve matters of significance on behalf of management, within the context of existing Department of Defense MOUs and within the university’s ability to gain direct pathways toward enrollment gains.
- Provide strategic guidance and outreach for matters of significance as they relate to military enrollment growth and partnerships.
- Meet and exceed daily, weekly, and seasonal Key Performance Indicators as determined by the Director.
- Maintain accurate data records throughout the admissions and enrollment process in applicable systems.
- Submit timely reports of any problems or issues with software or procedures that inhibit the ability to successfully complete job functions.
- Manage outbound phone calls to prospective military-related students that have inquired and/or applied.
- Analyze the regional enrollment and retention trends and make on-the-spot adjustments to the individual workflow in order to ensure attainment of goals.
Qualifications:
- Bachelor’s degree highly desired, but will consider a combination of experience and education
- Veteran (military retiree preferred) or military spouse with full access to military installations is highly preferred
- Must have an in-depth knowledge of all military/veteran educational benefits and programs
- Must be willing to work flexible hours including evenings and occasional weekends; regular attendance and participation in university events is expected
- Must be willing to travel extensively; regular overnight travel and same day business travel required
- Must be able to acquire and maintain a knowledge of all Regent University undergraduate and graduate programs, financial aid and scholarships, transcript and credit evaluation policies, and student advising especially as they pertain to military-related students
- Must be able to maintain satisfactory driver history; driving records will be checked annually
Candidate must have:
- Excellent interpersonal and teamwork skills with the ability to communicate effectively with a wide range of students, and junior, mid-, and senior-level leaders (civilian and military)
- Strong organizational skills with the ability to manage multiple tasks and details
- Exceptional written and oral presentation skills
- Ability to work effectively without direct or immediate supervision in a production driven environment
- A heart for the personal, spiritual, and professional development of students, especially those who are military-affiliated
- Ability to maintain prospect, applicant, and student confidentiality
- Demonstrated excellent customer service and professionalism
- Commitment to Regent’s core values of Excellence, Innovation, and Integrity
Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.
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