The Admissions Evaluation Team Coach is responsible for assessing and coaching the Admissions Evaluator's performance in order to meet key performance metrics on a weekly and monthly basis. This includes but is not limited to data monitoring, reviewing application records or item evaluations, and real-time coaching.

Work Location: Virginia Beach, VA 

Salary: $38,500 - $43,500 annually

Essential duties:

• Manage the Admissions Evaluation team by monitoring and coaching to ensure they are being
  held accountable to meet and exceed KPI’s and objectives.
• Supervise the day-to-day functioning of assigned Admissions Evaluators, including, but not
  limited to: scheduling needs, employee management, and job performance.
• Train  in program knowledge, system knowledge, and best practices in the
  review/evaluation of admissions items as outlined by the program requirements.
• Maintain a high level of knowledge about all Undergraduate, Graduate, and Doctoral programs to
  speak into program decisions, issues, and new student enrollment.
• Analyze data and identity performance gaps and provide feedback to the Admissions Evaluator
  on a real-time basis, as well as in one-on-one meetings

Qualifications:

• Bachelor’s degree required

Candidates must have:

• 2-3 years leadership experience in a call center environment, preferred
• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Proven ability to coach/motivate a team to performance metrics
• Commitment to Regent’s core values of Excellence, Innovation, and Integrity 

Regent University does not discriminate in employment in its programs or activities on the basis of race, color, national or ethnic origin, sex, disability, age or veteran status. For full Non-Discrimination Policy click here.

Benefits

Regent offers a wide range of generous benefits including health, life and disability insurance; flexible spending accounts; tuition incentives; fully vested retirement plans; life and disability insurance options, time off, and more. All regular faculty and staff serving at Regent and working a minimum of 30 hours per week will receive an attractive benefits package.