TAFE NSW Life-Changing Careers

Education Support Officer – School Based Education Support (SBES)

Location negotiable subject to campus availability 

Permanent full time  

$96,098 package includes base salary ($84,666) plus employer’s contribution to superannuation and annual leave loading.

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish. 

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.   

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week.

About the role

We are seeking a passionate and motivated Education Support Officer (ESO) to join our collaborative team of industry professionals. The location is negotiable however, this is a campus‑based role and requires attendance on site.

Working under the supervision of the Head Teacher, and under the guidance of teaching staff as required, you will support TAFE students studying school‑based education support qualifications online.  The role will suit someone who has experience as a SLSO, CSA, LSO, Teacher’s Aide or other classroom support roles.

Note: This role does not teach or prepare lessons or resources and does not deliver training nor undertake assessment. 

About you 

You are a motivated and enthusiastic professional who is passionate about supporting learners in the school sector. You bring strong industry insight and enjoy helping students build confidence, develop practical skills, and engage meaningfully with their learning journey.

You are confident working in an adult learning environment and take a positive, proactive approach to student support. Known for your clear communication style and approachable manner, you enjoy problem‑solving, explaining concepts effectively, and contributing to a supportive and engaging educational experience.

You value teamwork and collaboration, and build respectful, effective working relationships with people from diverse backgrounds. You are adaptable and comfortable working across both face‑to‑face and virtual environments, contributing positively to quality outcomes for students and the broader team.

Technologically capable, you have experience using information and communication technologies, including tools such as Microsoft Word, Excel, and online platforms like MS Teams, to support students both face‑to‑face and through virtual learning environments.

1. Certificate III in School Based Education Support or above and minimum of three (3) years experience working in a classroom setting.
2. Ability to understand the content of the learning materials and the processes used in School Based Education Support.
3. High-level interpersonal and communication skills, including the ability to be proactive and show initiative and ability to explain ideas in a clear and concise manner.
4. Commitment and ability to support learning in an adult environment and a demonstrated ability to motivate and encourage students.
5. Ability to establish effective working relationships with people from a diverse range of backgrounds and to provide quality customer service as part of a broader team.
6. Skills in the use of relevant information and communication technologies.

To find out more about the role, click to view the Role Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

To apply for this role, click 'apply now' and provide:

• Your current resume
• Certified copies of your relevant qualifications (upload as one PDF file if possible)
• Cover letter addressing how you meet the selection criteria mentioned above 1-6
• A response to the below targeted question when prompted in the application form (max. 300 words)

Targeted Question: Using an example from your previous work in a classroom setting (such as a Teacher’s Aide or education support role), explain how you have managed competing responsibilities and expectations when working with learners, teachers and school staff.

A career of life-changing impact awaits you. Apply now!

Applications close: Sunday 31 May at 11:55pm AEST

Additional Information:

General recruitment and adjustment enquiries: 
Contact Talent Acquisition Advisor, Sarah Aitchison, sarah.aitchison4@tafensw.edu.au or 0435 078 206.

Role-specific enquiries:
Contact Head Teacher Children Services, Michelle Page michelle.page@tafensw.edu.au

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

An eligibility list, valid for 18 months, may be created for this position and used to fill future vacancies.

Location is negotiable across our TAFE NSW campuses. Please note that preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

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