TAFE NSW Life-Changing Careers

Education Support Officer

Location: Strathfield Campus

Permanent Full Time

$96,098 salary package - includes base salary ($84,666), plus employer’s contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish. 

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.   

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.

About the role

As an Education Support Officer, you will play a key role in supporting students across a broad range of disciplines in an online learning environment. Working closely with teaching staff, you will provide general academic support to help students stay engaged, build confidence and successfully progress through their studies. You will interact with students from diverse courses, adapting quickly to different subject areas, and provide guidance through a variety of channels including online platforms, email and virtual sessions to enhance the learning experience.

About you 

You are a confident and adaptable communicator who enjoys supporting adult learners from diverse backgrounds. With strong interpersonal skills, you can explain concepts clearly, motivate students and build effective working relationships. You are comfortable using Microsoft Office applications, including MS Teams, and are willing to learn new systems or platforms to support student needs. You bring resilience, initiative and the ability to think on your feet, particularly when working across varied subject areas.

To be successful in this role you will hold:

• Appropriate subject knowledge, skills and vocational qualifications at Certificate III or higher.
• Ability to understand the content of the learning materials and the processes used in the discipline.
• High-level interpersonal and communication skills, including the ability to be proactive and show initiative and ability to explain ideas in a clear and concise manner.
• Commitment and ability to support learning in an adult environment and a demonstrated ability to motivate and encourage students.
• Ability to establish effective working relationships with people from a diverse range of backgrounds and to provide quality customer service as part of a broader team.
• Skills in the use of relevant information and communication technologies.

Highly Regarded 

• Demonstrated experience in learning management systems.
• Demonstrated experience in student support or self-paced online study.

To find out more about the role, click to view the Role Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

To apply for this role, click 'apply now' and provide:

• Your current resume
• Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role.
• A response to the below targeted question when prompted in the application form (max. 300 words)

Targeted Question: Describe a situation where you supported a colleague in learning something new or understanding key information. What approach did you take to communicate clearly and ensure they were engaged and able to apply what they learned

A career of life-changing impact awaits you. Apply now!

Applications close 11:55pm AEST Monday 6 July 2026

General recruitment and adjustment enquiries: contact Ravinder Mansfield, Talent Acquisition Advisor, via email: Ravinder.mansfield1@tafensw.edu.au or tel: (02) 7921 2973.

Role-specific enquiries: contact Anjali Singh, Senior Manager Online Delivery & Performance, via email: Anjali.Singh1@tafensw.edu.au

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.