Service Desk Officer - TALENT POOL
Job no: 505439
Work type: Temporary Full Time
Location: Various locations
Categories: Various categories
Service Desk Officer
Talent Pool for future temporary and permanent opportunities
Location negotiable across NSW (subject to availability)
$106,140 – $111,515 salary package - includes base salary ($93,514 - $98,249), plus employer’s contribution to superannuation and annual leave loading
At TAFE NSW, we are dedicated to life-changing impact.
That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.
Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish.
We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.
We invest in our people
At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.
We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.
About the role
The Service Desk Officer is responsible for utilising prior service desk knowledge and experience to deliver a combination of virtual, on site and/ or field support assistance and support to geographically dispersed staff, students and key stakeholders. The position will deliver a tiered response for System Groups field support and service desk in order to listen to, diagnose and resolve a range of intermittent to complex client requests.
We are seeking to create a Talent Pool, valid for 18 months, which may be used to fill future temporary and ongoing vacancies for this role.
About You
You’re a service-focused individual who thrives on helping others. Confident in providing technical assistance virtually and on site, you put customers at the heart of your work, responding promptly and effectively to their needs. You’re skilled at identifying issues, resolving them efficiently, and documenting solutions to improve future service delivery.
You’re a strong communicator who values collaboration and teamwork. You know how to explain technical concepts in everyday language, making IT accessible to everyone. Your commitment to clear documentation and continuous improvement helps elevate the service experience for all.
You may be required to travel occasionally to other campus locations within NSW as per business requirements.
To find out more about the role, click to view the Role Description.
Our commitment to Diversity, Equality, and Inclusion
We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.
To apply for this role, click on 'apply now' and provide:
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Your current resume
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Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role.
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A response to the below targeted question when prompted in the application form (max. 300 words)
Targeted Question: Provide an example of a complex customer support issue you have managed. Outline how you used your technical knowledge, customer service skills, and collaboration with others to achieve a timely and effective resolution.
A career of life-changing impact awaits you. Apply now!
Applications close 11:55pm AEDT Wednesday 28th October 2026
Additional Information:
Role-specific enquiries: contact DJ Croft, Senior Service Desk Officer via email dj.croft@tafensw.edu.au
General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Shweta Yadav via email shweta.yadav@tafensw.edu.au or phone 02 7921 2961
For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.
This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.
To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.
A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.
Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.
Advertised: AUS Eastern Daylight Time
Application close: AUS Eastern Daylight Time
Apply now