TAFE NSW Life-Changing Careers

Concierge, Facilities Hire

TAFE NSW Ultimo Campus

Temporary Full Time opportunity up to 12 months

$135,869 - $146,318 salary package - includes base salary ($119,706  - $128,912), plus employer’s contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish. 

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.   

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.

About the role

This is an exciting 12-month pilot opportunity to help shape a new concierge approach to facilities hire. Based on campus at Ultimo five days per week, you will also travel regularly across surrounding campuses to provide hands-on support to customers and campus teams.

As a Concierge, Facilities Hire, you will play a key role in maximising the use of TAFE NSW facilities by delivering a seamless end-to-end customer experience for short-term venue and facility hires. Acting as the central point of contact, you will coordinate all aspects of the hire process, from initial enquiry and site inspections through to agreement execution and event delivery. You will manage a diverse range of facilities hire activities, including venue hire, events, filming, commercial and community use, building strong relationships with industry partners and customers and working closely with internal stakeholders to ensure facilities are prepared, operational requirements are met and customer expectations are exceeded.

This is a diverse and highly collaborative role where no two days are the same. You will build strong relationships across campus teams, service providers and external customers, balancing competing priorities while identifying opportunities to increase facility utilisation, generate revenue and strengthen community engagement. Success in this role will come from your ability to deliver exceptional customer service, coordinate multiple activities simultaneously and proactively solve problems in a fast-paced environment.

About you 

You are a highly organised and customer-focused professional who enjoys building relationships and delivering outstanding service. With experience coordinating facilities, events, venues or customer-facing operations, you can confidently manage competing priorities, solve problems and work collaboratively with a wide range of stakeholders to achieve positive outcomes.

You bring relevant qualifications or equivalent skills and experience, along with strong communication, administration and organisational skills. A current NSW Class C Driver Licence, willingness to travel and a current Working with Children Check are essential. Most importantly, you take pride in creating positive customer experiences and contributing to the success of TAFE NSW and the communities it serves.

To find out more about the role, click to view the Role Description.

Our commitment to diversity, equity and inclusion

TAFE NSW is committed to building a culturally safe and inclusive workplace that reflects the diversity of the communities we serve. We welcome applications from all backgrounds and encourage you to apply. If you require adjustments during the recruitment process, please contact our Talent Acquisition Advisor listed below.

To apply for this role, click 'apply now' and provide:

• Your current resume
• Copies of your qualifications, where applicable (upload as one PDF file). Certified copies preferred; these will be required if successful for the role
• A response to the below targeted question when prompted in the application form (max. 300 words)

Targeted Question: Tell us about a time you managed a complex customer request, event or service involving multiple stakeholders and competing operational requirements. How did you coordinate the different elements, resolve issues and deliver a positive customer outcome?

A career of life-changing impact awaits you. Apply now!

Applications close 11:55pm AEDT Monday 23^rd of November, 2026

Additional Information:

General recruitment and adjustment enquiries: Contact Peta Handley, Talent Acquisition Advisor via email at Peta.Handley@tafensw.edu.au

Role-specific enquiries: Contact Jessica Butcher, Portfolio Leasing Manager via email at jessica.butcher2@tafensw.edu.au

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.