• Student Services | UniSC Sunshine Coast, Sippy Downs
• Level 4, $73,874 - $77,693 p.a., plus up to 17% employer superannuation
• Full-time (36.25 hours per week), fixed term appointment for 12 months

The Opportunity

Join UniSC’s vibrant Student Success team and play a key role in supporting students throughout their academic journey. As a Student Success Assistant, you’ll be the first point of contact for student enquiries, providing timely, accurate support via phone and email, while contributing to engagement campaigns and referral processes that enhance the overall student experience. Working under the guidance of the Team Leader, you’ll help coordinate administrative processes, support targeted outreach, and ensure students are connected with the right services—making a real impact on student retention, satisfaction, and success.

Please note: there may be a requirement to undertake work during non-standard hours and opportunities for recreational leave may also be restricted during peak periods.

For more information on Student Services, please visit us online: Student Services

You will

• provide procedural advice on all aspects of the student experience, ensuring all student engagement activities contribute positively to the student experience;
• provide first-line support via phone and email with outbound call campaigns and inbound enquiries to guide students through all aspects of their academic progression, student support and services to foster positive engagement; and
• identify necessary points of referral to Student Success Advisers, Learning Advisers, Career Advisers, and other specialised services to maintain a sustainable and holistic process.

About you

You’re passionate about delivering exceptional customer service and thrive in roles where empathy, clear communication, and problem-solving are key. Whether it’s over the phone, via email, or in person, you respond proactively and thoughtfully to a wide range of queries, always aiming to build strong, productive relationships with students and colleagues. With keen attention to detail, you draft clear and accurate correspondence, ensuring communications are effective, inclusive, and culturally sensitive. Your ability to manage complex student matters with care and professionalism sets you apart.

You will possess:

• Completion of relevant diploma level qualifications combined with demonstrated work related experience or an equivalent combination of education, training and/or relevant work experience;
• Knowledge of, or ability to quickly acquire knowledge of UniSC policy and procedures, so that accurate and timely service and advice is provided to students and staff;
• The ability to use technology such as a student management system, CRM (customer relationship management system) and Microsoft Office suite, particularly Excel and Word.
• The ability to organise and prioritise own work activities and schedules to meet established deadlines, achieve high quality work outcomes; and
• An understanding of the challenges facing tertiary institutions when communicating with students. 

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position Description:  493258 - Student Success Assistant.pdf

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

All applications must be lodged through the Careers at UniSC website.

Applications for this position close midnight, Friday 6 June 2025.

Your completed application must include:

• a resume, noting your application will be reviewed in alignment to the specified selection criteria as outlined within the position description. There will be opportunity within the application form to also include supporting documentation should you wish.

Further information regarding how to prepare your application is available on our website: Join our team

Have questions or want to know more? For a confidential discussion, please contact:

Mr David Mitchell
Team Leader, Student Success – Student Services
Phone: 07 5456 3414
Email: dmitchell1@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.