• Student Services, Sunshine Coast Campus, Sippy Downs
• Level 4, $73,874 - $77,693 p.a., plus up to 17% employer superannuation
• Full-time (36.25 hours per week), fixed term appointment until early Feb 2026 (Parental leave backfill)

The Opportunity

Be the welcoming face of UniSC! You'll be the first point of contact for students, staff, and visitors—managing enquiries, delivering exceptional front-of-house support, and playing an active role in student engagement initiatives. With a focus on professional communication and accurate record-keeping, you’ll help create a positive, supportive experience that enhances student success and contributes to the university’s broader goals.

Please note: there may be a requirement to undertake work during non-standard hours and opportunities for recreational leave may also be restricted during peak periods.

For more information on Student Services, please visit us online: Student Services

You will

• effectively manage student, staff and visitor matters received via phone, email, and face to face enquiries;
• proactively refer students to relevant specialist staff and follow up if required; and
• establish and maintain effective relationships with students, staff and clients through professional communications and efficient use of electronic records systems.

About you

You're a natural communicator with excellent interpersonal skills and the ability to show empathy, maintain confidentiality, and resolve conflicts professionally. You’re digitally savvy, with strong experience using CRM systems, and you thrive in fast-paced environments where you can juggle competing priorities with ease. Your strengths lie in building strong relationships across a wide range of stakeholders, and your sharp analytical and problem-solving abilities mean you’re always ready to develop practical solutions and take initiative when it matters most.

You will possess:

• an Associate Diploma, combined with experience in a customer focussed environment, or an equivalent combination of relevant experience, education, and training;
• demonstrated experience and ability to recognise and respond appropriately to a range of student’s inquiries; and
• an understanding of the challenges that might arise supporting students in distress.

UniSC is an equal opportunity employer, committed to diversity and inclusion. We encourage applications from all backgrounds, including those with disabilities, women in STEM, First Nations Peoples, and individuals of diverse cultures, genders, abilities, and experiences. We value achievement relative to opportunity and encourage your commentary on your achievements in this context. For additional support during the application process, please contact us at unisc-careers@usc.edu.au or call +61 7 5430 2830.

Position description:  493270 - Student Support Assistant.pdf

UniSC values a diverse and talented workforce and invites applications from candidates who already have legal work rights in Australia.

All applications must be lodged through our website. To apply please visit our website at: Careers at UniSC

Applications for this position close midnight, Thursday 22 May 2025.

Your completed application must include:

• a resume, noting your application will be reviewed in alignment to the specified selection criteria as outlined within the position description. There will be opportunity within the application form to also include supporting documentation should you wish.

Further information regarding how to prepare your application is available on our website: Join our team

UniSC does not accept unsolicited applications. For agency inquiries, contact unisc-careers@usc.edu.au

We would love the opportunity to get to know you better, but we know it works both ways. To get to know a little more about us, visit us at: Welcome to UniSC and LinkedIn Life

Have questions or want to know more? For a confidential discussion, please contact:

Mrs Naomi Alberti
Team Leader, Student Central – Student Services
Phone: 07 5456 3540
Email: nrichar2@usc.edu.au

Discover UniSC

We're all about doing work that matters, connecting with great people, and being part of an incredible journey. We’re not the biggest university. But we’re growing every day, and doing big things. Like ground-breaking research, championing sustainability, producing gold-winning athletes and award-winning alumni.

We're one of the fastest growing universities in Australia, growing to over 2,000 people across 5 campuses in South East Queensland.

Teaching excellence is at the heart of what we do, and our commitment to sustainability is integrated into our teaching, research, and daily operations. Our research tackles the most pressing challenges of our time, with 26 research fields ranked at or above world standard according to the Excellence in Research for Australia Rankings. At UniSC you will have the opportunity to contribute to the educational landscape for future generations.

We foster a collaborative and supportive environment, encouraging continuous professional development and providing resources to enhance your career. We recognise and value the contributions of each team member to our culture and success. We're not afraid to be different, and we're looking for people who share our values and want to be part of a team that is working together to improve our local and global challenges.

Our Culture & Benefits:

• Our collaborative, passionate and welcoming culture is what really sets us apart.
• Modern teaching & research facilities.
• Professional development and career pathway opportunities.
• We are a proud recipient of the prestigious Athena SWAN Bronze Award, granted as part of the Science in Australia Gender Equity (SAGE) initiative.
• Flexible work arrangements & generous leave options.
• Salary packing options + 17% Super.
• EAP, fitness passport & discounted private health.